Vice President, Operations Digitalization

PIMCO•New York, NY

3d•$150,000 - $225,000

About The Position

PIMCO is seeking a strategic and execution-focused leader to accelerate AI adoption, process re-engineering, automation, and digital transformation across Global Operations. The role will shape and execute the Operations AI, automation, and digital transformation roadmap, translating emerging technologies into practical business outcomes and measurable operational improvements. The position reports to the EVP, Head of Client Operations & Digitalization, and oversees the existing Operations Digitalization and Process Re-engineering team, including 5–6 direct reports. This is a hands-on leadership role in a lean organization. The successful candidate will set strategy and lead the team while staying close to operational details, directly solving problems, and driving execution alongside stakeholders. The role is based in New York, NY; Newport Beach, CA; or Austin, TX.

Requirements

Bachelor’s degree required; advanced degree preferred.
At least 10 years of professional experience within an asset manager, investment bank, broker-dealer, or investment advisor, with experience in one or more relevant areas: AI strategy and implementation, digital transformation, process re-engineering and operational excellence, workflow automation and technology enablement, Operations management and transformation, or change management and organizational adoption.
Demonstrated experience leading enterprise-scale or function-wide transformation initiatives that deliver measurable business outcomes, efficiency gains, and operating leverage.
Experience identifying, evaluating, and implementing AI, automation, and digital solutions in complex operational environments.
Prior people-management experience, including leadership, coaching, performance management, and development of high-performing teams.
Experience leading cross-functional initiatives involving Operations, Technology, Product, Data, Risk, Compliance, and other business stakeholders.
Strong understanding of operational processes, process optimization methodologies, workflow design, and automation tools.
Experience managing third-party vendors and technology partners and influencing product roadmaps to align with business priorities.
Exceptional communication, stakeholder-management, and influencing skills, including the ability to engage with senior executives and influence without direct authority.
Strong project-management and execution skills, including managing multiple priorities and driving results in a fast-paced environment.
Ability to balance strategic thinking with practical execution and operational delivery.
Intellectual curiosity and interest in emerging technologies, AI, and innovation.
Strong change-management capabilities, including experience driving adoption and behavioral change across large, complex organizations.
Strong analytical, problem-solving, and decision-making skills with a data-driven approach.
Exceptional organizational skills and attention to detail, with the ability to navigate complexity and maintain focus on execution.
Proven ability to lead transformation initiatives from concept through implementation.
Proven people-leadership skills, including developing teams, building capabilities, and fostering accountability and continuous improvement.
Comfort operating in ambiguity and driving progress in a dynamic, evolving environment.

Nice To Haves

Advanced degree.
Experience in AI strategy and implementation, digital transformation, process re-engineering and operational excellence, workflow automation and technology enablement, Operations management and transformation, or change management and organizational adoption.

Responsibilities

Lead and develop a team of 5–6 direct reports focused on Operations digitalization, AI adoption, and process transformation.
Accelerate initiatives with TASC across Operations (OTOP), including in-flight use cases in tax, billing, intermediary payments, and fund governance.
Optimize the use of third-party AI firms, such as OnCorps.
Accelerate AI adoption across teams, including Copilot/Co-Work.
Lead end-to-end process reviews and re-engineering initiatives.
Accelerate rollout of Appian automated workflow tools, including PIMCO Lifecycle Manager for end-to-end onboarding and Workflow Wizard, including deployment of AI agents.
Align with key Operations vendors on their AI strategies and capabilities to ensure priorities support PIMCO value creation.
Identify, prioritize, and execute opportunities to improve efficiency, scalability, controls, and service delivery across Operations.
Partner with senior stakeholders across Operations, Technology, and business functions to drive adoption and execution of transformation initiatives.
Deliver measurable business outcomes through AI adoption, process transformation, workflow automation, and operational change management across Global Operations.
Embody PIMCO’s CORE values: Collaboration, Openness, Responsibility, and Excellence.
Stay close to operational work, understand details, solve problems directly, challenge existing approaches, and drive execution.