V.P. of Operations

ExplorUS Corporate•Overland Park, KS

About The Position

The Vice President of West Coast Operations provides strategic leadership and operational oversight across a portion of the company’s portfolio, driving business performance, revenue growth, profitability, and operational excellence. The role partners with site leaders, agency representatives, and corporate teams to strengthen management capabilities, optimize resources, support expansion, and ensure consistent execution of organizational goals. The ideal candidate brings hospitality and outdoor recreation experience, established relationships with the National Park Service and other government agency partners, and a hands-on, relationship-driven leadership approach. The VP develops teams, builds agency partnerships, and maximizes operational performance throughout the West Coast. The role requires approximately 50% travel to support existing operations and new business opportunities. Compensation is commensurate with experience, with the opportunity to earn an additional performance-based bonus. A comprehensive benefits package is provided.

Requirements

10 or more years of senior-level operations leadership experience in hospitality or multi-site operations; experience supporting the National Park Service, U.S. Forest Service, or similar agencies is preferred.
Executive leadership experience overseeing multi-site operations, driving financial performance and business growth, developing leaders, and executing strategic initiatives.
Exceptional leadership, communication, relationship-building, and decision-making skills.
Ability to develop high-performing teams, lead through change, and manage multiple business priorities.
Strong work ethic, professionalism, accountability, and a results-oriented approach.
Ability to travel approximately 50% to support existing operations and new business opportunities.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Nice To Haves

Bachelor’s degree in business, hospitality management, or a related field is preferred.
Experience supporting the National Park Service, U.S. Forest Service, or similar agencies.

Responsibilities

Provide strategic direction and operational leadership to site management teams, aligning their work with company objectives and performance expectations.
Coach, mentor, and develop leaders to strengthen management capabilities, improve performance, and build a pipeline of future leadership talent.
Partner with Human Resources to align staffing with operational needs, business forecasts, and revenue projections.
Lead budgeting and financial planning, monitor performance, and provide timely, accurate financial reporting.
Establish, monitor, and support operational, financial, and organizational performance goals.
Serve as an escalation point for significant client and customer concerns, ensuring timely resolution and strong business relationships.
Lead operational integration and implementation for new sites, mergers, and acquisitions.
Collaborate with executive leadership and cross-functional teams on strategic initiatives, projects, and process improvements.
Allocate resources to support site operations, business needs, and growth objectives.
Identify and implement best practices to improve efficiency, service quality, profitability, and overall operational performance.
Partner with Directors to evaluate performance, provide coaching and feedback, conduct performance reviews, and address performance concerns.
Oversee key vendor and client relationships to support productivity, service standards, and business objectives.
Ensure operations comply with applicable laws, regulations, company policies, and established standards.
Participate in regular leadership meetings and communication forums to maintain organizational alignment and accountability.
Perform additional duties as assigned.