Director of Operations

Excelsia Injury Care • Reno, NV

12d • Onsite

About The Position

The Director of Operations leads a region to ensure the smooth operation of medical offices throughout the Nevada market. The position requires 100% travel throughout the market and weekly onsite presence at all locations. The Director oversees operational and financial performance, monitors daily KPIs, provides regular reporting, improves office processes, and ensures that staff perform the duties assigned to their roles.

The role supports provider and manager meetings, serves as a liaison among Compliance, corporate staff, and providers, and helps ensure audits, retraining, integration tasks, and compliance protocols are completed on time. The Director investigates operational patient complaints, serves as an escalation point for office managers and providers, and manages projects assigned by the market president.

The Director hires, trains, and develops nonclinical office staff, conducts regular one-on-one and team meetings, and ensures timely annual performance reviews. The role promotes professional growth, upholds legal, regulatory, and ethical standards, and incorporates the company’s ESG principles into operational practices. Other duties may be assigned as directed or necessary.

Requirements

• High school graduate or GED equivalent.
• Knowledge of advanced work-related subjects.
• Successful completion of the corporate orientation program.
• Ongoing participation in related continuing education.
• Five or more years in a related supervisory capacity.
• One to two years of medical experience in an administrative, legal, or physician-office setting.
• Previous computer skills, including data entry and WordPerfect.
• Ability to maintain a strong confidentiality profile.
• Ability to project a strong corporate image.
• Ability to recognize emergency medical and non-medical situations and remain calm in emergencies.
• Ability to identify and resolve customer-relations and clinical problems.
• Ability to form interpersonal relationships and establish rapport.
• Ability to manage time effectively by setting priorities.
• Ability to anticipate problems and patient, physician, and corporate needs.
• Mathematical ability to perform required calculations.
• Ability to work flexible hours as required by job demands.
• Manual dexterity and hand-eye coordination.
• Ability to lift at least 10 pounds independently.
• Ability to perform frequent hand and wrist movements.
• Ability to sit for prolonged periods, up to 60% of the time.
• Must maintain the insurance coverage and valid driver’s license required to operate a motor vehicle for company business.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Lead the region to ensure smooth operation of medical offices.
• Coordinate logistics for provider and manager meetings with support from the Executive Assistant.
• Liaise between Compliance, corporate staff, and providers to ensure audits and retraining are completed.
• Investigate patient complaints reported to Compliance concerning operational issues.
• Help ensure integration-related operations tasks are completed before required milestone dates.
• Manage projects assigned by the market president.
• Hire, train, and provide development opportunities for nonclinical medical-office staff.
• Serve as an escalation point for clinical office managers and providers.
• Provide teams with data about the overall operational health of their assigned offices.
• Maintain weekly onsite presence at all locations.
• Ensure offices meet financial and operational objectives.
• Ensure regional team members perform the duties in their job descriptions.
• Implement protocols identified by Compliance related to HIPAA, regulations, and company processes.
• Improve office processes and manage their implementation.
• Monitor KPIs daily and respond to operational needs.
• Provide regular reporting in accordance with Excelsia standards.
• Conduct regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth.
• Lead recurring team meetings and ensure timely completion of annual performance reviews, providing constructive feedback.
• Uphold core values and ensure operations align with legal, regulatory, and ethical standards.
• Incorporate ESG principles into business practices.
• Perform other duties and assignments as directed or necessary.

Benefits

• Medical, dental, and vision plans through CareFirst, with PPO and HSA options available the first of the month after hire.
• PTO accrued starting on the first day of work.
• Eight company-recognized paid holidays plus a floating holiday.
• Five days of sick leave each calendar year.
• Employee Assistance Program.
• Earned Wage Access.
• Employee Assistance Fund.
• Shopping discounts and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities.
• Education Assistance Program.
• Employee Referral Bonus Program.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED