Director of Operations
About The Position
Bon Appetit Management Company is seeking a dynamic, strategic Director of Operations to lead a high-profile corporate dining portfolio. The senior leadership role is responsible for operational excellence, financial performance, client satisfaction, and team development across multiple dining locations. The Director will balance client partnership, operational execution, financial stewardship, and talent development in a fast-paced corporate environment. Bon Appetit operates in contract food service and emphasizes creative, trend-aware food and service. Its chefs and managers are encouraged to bring new ideas to their cafes, take risks, and continue learning and developing as the company grows. The position provides oversight of a portfolio generating approximately $50 million in annual revenue, leads 2–3 salaried managers, and indirectly oversees approximately 150–200 hourly team members. It includes high-volume breakfast, lunch, and dinner operations, regular site visits and reviews, client and senior-leadership engagement, and responsibility for compliance with company, health department, food safety, and operational standards.
Requirements
- Bachelor's degree in Business Administration, Hospitality Management, Culinary Management, or a related field; equivalent experience may be considered.
- At least 5 years of progressive leadership experience in corporate dining, hospitality, foodservice, or a related industry.
- Proven success managing complex, high-volume operations with annual revenues of approximately $50 million or greater.
- Strong financial management experience, including budgeting, forecasting, labor planning, cost controls, and full P&L accountability.
- Demonstrated success leading multiple managers and large hourly workforces in a fast-paced environment.
- Strong client relationship management skills and a track record of driving satisfaction, retention, and operational excellence.
- Leadership presence and ability to influence stakeholders, mentor leaders, and build high-performing teams.
- Strong analytical, problem-solving, and decision-making capabilities, including translating business data into operational strategies.
- Excellent communication, presentation, and executive-level relationship management skills.
- Ability to manage multiple priorities while maintaining focus on execution and results.
- Commitment to hospitality, innovation, service excellence, and continuous improvement.
- Open availability Monday through Friday, with flexibility to support business needs as required.
Responsibilities
- Provide leadership and operational oversight for multiple corporate dining locations.
- Lead, coach, and develop 2–3 salaried managers and provide indirect oversight for approximately 150–200 hourly team members.
- Manage a portfolio generating approximately $50 million in annual revenue, driving profitability, budget compliance, labor optimization, and cost management.
- Analyze financial statements, forecasts, labor models, and operational metrics to identify opportunities and improve financial performance.
- Partner with client stakeholders and onsite leadership teams to build relationships, maintain satisfaction, and align with strategic objectives.
- Oversee high-volume breakfast, lunch, and dinner services, maintaining food quality, hospitality, service standards, and guest experience.
- Conduct operational reviews and site visits to assess food quality, service execution, staffing, safety, and overall performance.
- Champion new dining concepts, service enhancements, culinary initiatives, and hospitality-driven programming.
- Foster accountability, engagement, inclusion, and continuous improvement.
- Recruit, mentor, and develop management talent and build succession plans and leadership pipelines.
- Support account growth initiatives, operational transitions, and client presentations as required.
- Resolve client, guest, and employee concerns professionally and promptly with a solutions-oriented approach.
- Ensure compliance with company, health department, food safety, and operational standards.
- Prepare and present business reviews, financial analyses, and strategic recommendations to senior leaders and client stakeholders.
- Drive operational consistency while maintaining a focus on hospitality, innovation, and exceptional guest experiences.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Some associates may be eligible for additional paid and/or unpaid time off under applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Director
