Vice President of US Operations

Brodie Rec League•Dallas, TX

8d•Hybrid

About The Position

The Vice President of US Operations will own US operations end to end as Brodie League scales from more than 30 venues to over 200 across 50+ metro areas by 2028. Reporting to the Chief Operating Officer and serving on the leadership team, this role sets the direction for US operations in partnership with the COO and brings the operating standards of Brodie's Canadian flagship to a growing US footprint. The role is accountable for every US market, venue, launch, and game night—from a league being sold through the final buzzer—and for building the playbook, training, certification, tools, and scorecards that enable consistent execution across markets. The central goal is to deliver a dependable, premium athlete experience at scale, while developing field leaders and ensuring new markets are operationally ready and financially sustainable. The position is based in a hybrid arrangement in the Dallas–Fort Worth area. It requires regular travel to US markets and travel to Toronto approximately every 6 to 8 weeks for up to 5 business days, including attendance at the Toronto headquarters.

Requirements

12+ years of progressive operations leadership, including several years as a VP or SVP of Operations with P&L or budget ownership at a company that scaled market by market to a large, multi-location footprint.
Experience in both start-up or scale-up operations, building systems from the ground up, and enterprise operations at substantially greater scale.
A proven record of scaling a multi-location P&L from six figures to eight figures across multiple jurisdictions, through direct operating leadership or hands-on consulting and transformation work, together with experience running a live operation.
Personal experience opening markets from zero and managing multiple launches in parallel.
Experience leading hundreds of hourly, contract, or gig workers across cities and states through district or city leaders, with a clear operating rhythm, scorecards, and engagement practices.
Strong people leadership, including setting standards, coaching, holding people accountable, and addressing performance concerns directly.
Experience converting operational practices into playbooks, training, certification, and dashboards that new hires and distributed field teams can adopt.
Knowledge of US multi-state operations, including worker classification, overtime, insurance, permits, and venue contracts.
Ability to deliver a hospitality-grade in-person experience consistently across locations with a part-time crew.
Availability for game nights and regular US travel, including multi-day trips, and ability to work in the United States as required.
Daily use of AI to accelerate planning, reporting, training content, and operational analysis, with an interest in automating repetitive work without compromising quality.
Ability to attend the Toronto headquarters every 6 to 8 weeks; the company describes its culture as centered on in-office collaboration and teamwork.

Nice To Haves

Experience launching cities and then running operations at a marketplace or city-by-city consumer business, followed by work in a franchise or multi-unit system, premium multi-location experience, or league.
Experience in fitness, sports, hospitality, retail, or live events where the product is delivered in person at night and on weekends by part-time or contract staff.
Experience working directly with founders and an executive team to turn vision into plans, operating rhythms, and results.
Experience playing, coaching, or refereeing a sport, or building something in sport, fitness, or community; basketball experience is a plus.

Responsibilities

Own game-night operations across all US markets, including venues, schedules, referees, scorekeepers, equipment, check-in, streaming, and logistics.
Maintain game-night reliability through confirmed staffing backups, clear escalation ownership, and prompt resolution of operational issues.
Review market reports each morning and ensure flagged issues have an owner and a same-day fix.
Resolve escalated venue disputes, staffing gaps, player complaints, and decisions requiring district-level support.
Coordinate venue schedules and centralize repeatable administrative work, including jerseys, shipping, equipment, and administration.
Lead the US field organization, including District Managers, League Managers, Assistant League Managers, and part-time game-night employees and contractors.
Hold weekly one-to-ones with District Managers and establish scorecards and operating rhythms that keep markets informed and accountable.
Set expectations, provide timely feedback, coach leaders, and address performance issues directly.
Build training, certification, and career paths for game-night staff and field leaders.
Partner with People & Talent on hiring reviews, leadership hiring, role design, staffing models, and field incentive structures.
Develop the processes and systems that keep field employees informed and engaged.
Own and update the operating playbook, checklists, training, and certification so markets can operate consistently and withstand staffing changes.
Represent field needs to the Product team and prioritize requirements for the Commish app, Admin, and CRM; support adoption of released tools.
Establish a shared dashboard for market performance, including registrations and teams against target, forfeits, no-shows, check-in, and cost per game night.
Lead monthly playbook updates based on operational issues, solutions, and resulting training changes.
Use AI and automation to extend the capacity of the head-office team across more markets.
Own US market launches with Growth, ensuring venues, staffing, training, and launch readiness are in place before opening night.
Run weekly market launch reviews with Growth, covering venues, City Launchers, staffing, and risks.
Secure a second venue in each market before its first season and pursue multi-season agreements that protect prime weeknight court time.
Ensure each market can sustain its own margin and maintain consistent operating and brand standards across locations.
Own the US operations P&L with Finance, including market-level venue, staffing, and equipment costs and related staffing and compensation models.
Partner with Finance and People & Talent on state-by-state operating compliance, including worker classification, overtime, insurance, permits, and venue certificates.
Apply business judgment to the operations P&L, identifying off-plan items and hypotheses for improvement.
Set venue deal standards, including terms, walk-away points, and multi-season agreement structures.
Travel regularly to US markets and to Toronto every 6 to 8 weeks for up to 5 business days.
Contribute a point of view to leadership discussions about investment in markets, formats, and sequencing.