Vice President of Transformation and Shared Services

SPS North America

1d•$190,000 - $200,000•Hybrid

About The Position

The Vice President, Transformation and Shared Services Optimization partners with the COO to lead business transformation, Shared Services optimization, and scalable operating models across SPS North America. The role translates business priorities into measurable improvements in productivity, cost efficiency, service delivery, and client value, combining strategic counsel with hands-on execution. It may also represent SPS in client-facing engagements, particularly new business implementations, transitions, and other critical initiatives. The position leads enterprise initiatives and Shared Services optimization, oversees strategic implementations and transformations, and advances performance management and technology enablement. It advises senior leaders, supports client and commercial partnerships, and builds accountability, collaboration, continuous improvement, and results across functions. The role is open to discussion on work location within the continental United States, with remote work and business travel as possibilities. Work is generally performed in a hybrid or office-based environment.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Information Systems, or a related field.
10–15+ years of progressive experience in operations leadership, business transformation, Shared Services, operational excellence, or enterprise program management.
Experience as a VP of Operations, senior operations executive, or Chief of Staff supporting an executive leader; preferably in a B2B services organization.
Demonstrated results leading cross-functional transformation, Shared Services optimization, complex implementations, or operating model redesign.
Strong program management skills spanning planning, governance, resource alignment, risk, and change management.
Experience with Lean, Six Sigma, or similar operational excellence methods.
Strong financial and analytical acumen, executive communication, stakeholder influence, and credibility with clients.
Executive presence, business acumen, operational credibility, and sound judgment.
Ability to sit for extended periods while performing computer-based work, participating in meetings, and reviewing reports or documentation.
Ability to use a computer, keyboard, mouse, telephone, and other standard office equipment, including repetitive hand and wrist movements.
Ability to see and review information on computer screens and printed materials, including close vision, distance vision as needed, and focus adjustment.
Ability to distinguish colors and differences in color, shades, brightness, and contrast when reviewing visual information.
Ability to hear and understand spoken information and communicate verbally in person, by telephone, and in virtual meetings, with or without reasonable accommodation.
Ability to read, comprehend, analyze, and accurately enter detailed numerical and written information.
Ability to use fine motor skills and manual dexterity to operate office equipment and handle routine work materials.
Ability to occasionally stand, walk, or move within an office or client site as business needs require.
Ability to travel periodically as required by business needs; approximately up to 25% travel.

Nice To Haves

Master’s degree in Business Administration (MBA) or a related discipline.
Six Sigma Green Belt certification.
PMP certification.

Responsibilities

Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans, ownership, and measurable outcomes.
Lead Shared Services optimization and assigned functional oversight, including operating model redesign, resource alignment, and service delivery improvements.
Redesign, simplify, standardize, consolidate, or automate processes while protecting quality, compliance, and client experience.
Embed continuous improvement and root-cause analysis to deliver sustained productivity, cost, and resource-efficiency gains.
Own strategic initiatives from prioritization and planning through execution, risk management, adoption, and benefits realization.
Lead cross-functional delivery of new client implementations, transitions, and transformation initiatives, aligning resources, deliverables, and timelines.
Serve as executive lead for critical initiatives, remove barriers, establish accountability, engage client stakeholders as needed, and drive successful outcomes.
Strengthen executive visibility through dashboards, KPIs, and performance reviews that connect operational and financial results, client experience, risks, and strategic priorities.
Partner with IT and business leaders to advance automation, technology adoption, and digital enablement tied to measurable business value.
Advise the COO and senior leaders, frame decisions and trade-offs, align stakeholders, and turn complex challenges into focused action.
Represent SPS in client discussions involving implementations, transitions, strategic reviews, and initiatives requiring executive leadership.
Partner with Sales, Solution Design, Operations, and functional teams to support solution development and growth, manage escalations, and align delivery with client expectations.
Engage vendors and strategic partners to improve performance, support innovation, and maximize business value.
Influence across functions and levels; communicate clearly with executives and clients; constructively challenge established practices; and foster accountability, collaboration, continuous improvement, and results.

Benefits

Career growth opportunities and opportunities to learn new skills.
Learning and development.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase based on tenure and/or assigned account.
Employee and client referral bonuses.
Medical, dental, and vision coverage.
Health Care Flexible Spending Account (HCFSA), Dependent Care Flexible Spending Account (DCFSA), and Health Savings Account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee Assistance Program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.