Vice President of Outpatient Services

THRIVE Wellness and Recovery Inc•City of Watertown, NY

2d•$123,000 - $135,000

About The Position

The Vice President of Outpatient Services is a member of the executive leadership team and the senior operational and strategic leader for the organization’s outpatient behavioral health and substance use disorder services. The role oversees two Certified Community Behavioral Health Clinic (CCBHC) locations, three school-based behavioral health clinics, a CARF-accredited Opioid Treatment Program (OTP), and related mental health and substance use disorder outpatient services. The Vice President leads the direction, administration, coordination, and integration of outpatient systems and initiatives to achieve quality outcomes for individuals and families. The role develops strategies to improve access and patient outcomes, ensure regulatory compliance, optimize financial performance, and strengthen community partnerships. It balances strategic and operational responsibilities while fostering accountability, clinical excellence, innovation, recovery-oriented and trauma-informed care, and continuous quality improvement. The position reports operational decisions to the Chief Operating Officer and directly supervises outpatient leadership personnel and other designated management staff. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

At least 10 years of progressively responsible healthcare, behavioral health, or substance use disorder leadership experience.
At least 5 years in a senior management or executive leadership role.
Strong understanding of healthcare business functions and performance improvement.
Experience with strategic planning, financial management, and service line development.
Sound knowledge and understanding of New York State OASAS and OMH regulations.
Ability to demonstrate strong leadership.

Nice To Haves

Master’s degree in Healthcare Administration, Behavioral Health Administration, Organizational Leadership, Business, Public Health, or a related field.
Demonstrated experience overseeing multi-site outpatient behavioral health operations, including substance use, mental health, and Opioid Treatment services.
Experience with CCBHC operations.

Responsibilities

Serve as a member of the executive leadership team and collaborate across outpatient, residential, and community-based divisions and services.
Promote the organization’s mission, vision, values, and strategic priorities.
Develop and implement short- and long-range strategic plans and business plans for outpatient behavioral health and addiction services, including growth, geographic expansion, service integration, and response to community needs.
Identify and pursue funding opportunities, grants, contracts, and partnerships that support program sustainability and innovation.
Provide executive oversight of outpatient CCBHC clinics, school-based clinics, the CARF-accredited OTP, and related outpatient services.
Establish and oversee systems, workflows, policies, and operational processes that support efficient operations and positive patient outcomes.
Ensure adequate staffing models and operational resources; monitor service utilization, patient access, productivity, and performance.
Lead facility planning, expansion, and enhancement initiatives, and regularly engage with staff and leaders at service locations.
Recruit, hire, coach, mentor, develop, and retain outpatient leaders and staff; manage performance, workforce planning, succession planning, employee engagement, and retention.
Ensure evidence-based, measurement-informed, trauma-informed, recovery-oriented, and person-centered behavioral health and substance use disorder treatment.
Collaborate with Medical Directors and clinical leaders to improve provider effectiveness, service quality, interdisciplinary care, and patient outcomes.
Monitor access, engagement, quality indicators, and clinical performance, and implement improvement interventions.
Ensure CCBHC compliance with federal and state standards; monitor quality measures, access standards, care coordination, reporting, audits, site visits, certification reviews, and improvement initiatives.
Integrate behavioral health, physical health, substance use disorder treatment, care coordination, and community support services within CCBHC operations.
Oversee school-based behavioral health services; ensure applicable educational, regulatory, and clinical compliance; support development and expansion; and monitor utilization, outcomes, and effectiveness.
Oversee CARF-accredited OTP operations in collaboration with the Medical Director and OTP leadership, including medication-assisted treatment, regulatory compliance, patient retention, access, medication safety, diversion prevention, and quality improvement.
Ensure compliance with OASAS, OMH, DEA, CCBHC, CARF, Medicaid, Medicare, HIPAA, 42 CFR Part 2, grant requirements, and other applicable regulations.
Partner with Medical Director, Compliance, and Quality personnel on quality improvement; oversee corrective action and performance improvement plans; and maintain readiness for audits, surveys, inspections, accreditation reviews, and regulatory monitoring.
Monitor incident reporting, risk management, compliance outcomes, and patient safety.
Aid in developing and managing annual operating and capital budgets; monitor financial performance, revenue, expenses, productivity, and utilization; and use performance metrics to guide decisions and resource allocation.
Collaborate with Finance and Business Office leadership to improve reimbursement, sustainability, and operational efficiency while stewarding organizational resources responsibly.
Set performance expectations, conduct evaluations, provide coaching and leadership development, and work with Human Resources on recruitment, onboarding, professional development, and succession planning.
Lead change management and organizational development efforts and foster engagement, teamwork, inclusion, and a positive organizational culture.
Represent the organization with community partners, healthcare providers, school districts, funders, regulatory agencies, and stakeholder organizations; maintain partnerships and participate in community planning, professional organizations, advisory boards, and collaborative efforts.
Support organizational initiatives and special projects as assigned, participate in agency and board-level committees, and perform other duties consistent with the position.
Make operational decisions necessary to achieve organizational goals under the direction of the Chief Operating Officer.
Carry out supervisory responsibilities under organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.