Vice President of Quality

Bridgewell • Peabody, MA

4d • $115 - $135

About The Position

Bridgewell seeks a Vice President of Quality to lead agency-wide quality assurance, continuous quality improvement, risk management, and regulatory compliance. The role uses data to assess service quality and ensure programs meet federal and state regulations, funding requirements, and accreditation standards. The VP partners with executive and operational leadership to advance data-informed safety, equity, and person-centered care, and directly leads the Quality Department.

The position participates in the Operations Team, leads the Universal Team, and supervises the Director of Client Relations and Quality Support Specialist. It oversees quality data systems, performance reporting, agency-wide incident reporting, audits, licensing and accreditation preparation, satisfaction surveys, and policies and procedures. The VP also provides strategic and operational direction, develops staff and leaders, manages budgets, and contributes to agency workgroups and committees.

The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., 40 hours per week. The work involves prolonged periods at a desk and computer, occasional stair climbing and lifting up to 25 pounds, and travel to program locations as needed. A current U.S. driver's license and at least one year of driving experience are required. Acceptable CORI results are also required.

Requirements

• Bachelor's degree in human services or a related field.
• At least 5–7 years of supervisory and team leadership experience.
• At least 5–7 years of budget management experience.
• Experience with data analytics, quality assurance and improvement systems, and outcomes.
• Knowledge of CARF, DDS, DMH, DPH, and other licensing and accreditation programs.
• Ability to lead and supervise leaders and ensure teams meet performance standards.
• Strong conflict-resolution and problem-solving skills.
• Knowledge of behavior management and human rights.
• Ability to set priorities and coach leaders on delegating and prioritizing in alignment with departmental goals.
• Ability to delegate tasks, communicate expectations clearly, and establish deadlines.
• Ability to coach and mentor leaders and develop their skills and performance.
• Strong written and verbal communication skills.
• Ability to encourage employee engagement and maintain an inclusive work environment.
• Strong computer skills, including data-entry coordination, proficiency with Microsoft Office, and familiarity with records management systems.
• Ability to obtain and maintain certifications in PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other training required by department needs and Bridgewell policies.
• Current U.S. driver's license and at least one year of driving experience.
• Demonstrated ability to manage an operating budget.
• Ability to meet the physical demands of the role, with reasonable accommodation where applicable.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Master's degree in human services or a related field.
• At least five years of experience working in a human service organization.

Responsibilities

• Participate in the Operations Team and collaborate with other Vice Presidents on trend identification, problem-solving, special projects, and initiatives.
• Lead, manage, and support the Quality Department and its staff, including directly supervising the Director of Client Relations and Quality Support Specialist.
• Lead the Universal Team and serve as its primary liaison to the Leadership Team, ensuring communication, coordination, and follow-through.
• Design and execute an agency-wide, data-driven QA/QI strategy aligned with regulatory standards and organizational goals.
• Modernize quality data systems to support real-time tracking, accurate reporting, and proactive risk mitigation.
• Prepare periodic reports, including monthly dashboards, quarterly reviews, and annual outcome assessments, benchmarking agency performance against industry standards and historical baselines.
• Standardize key performance indicators to track and report participant outcomes, program efficacy, and satisfaction.
• Use data to identify improvement opportunities and assist with project and system implementation.
• Identify operational, programmatic, and clinical risks and help formulate strategies to protect people receiving services and staff.
• Lead cross-functional continuous-improvement work, including identifying systemic gaps, analyzing root causes, and implementing corrective action plans.
• Oversee agency-wide incident reporting, including HCSIS, and ensure timely investigation, root-cause analysis, and submissions to state agencies.
• Direct audits, peer reviews, and compliance assessments; conduct site visits and program audits covering physical plant safety, documentation integrity, and clinical support alignment.
• Partner with program leadership to educate and mentor employees in improving quality of care and services.
• Oversee the annual Satisfaction Survey and agency data analytics and outcomes processes.
• Lead preparation for state licensing reviews, audits, and accreditation reviews, including CARF, DDS, HUD, DMH, and DPH.
• Collaborate with the Senior Vice President of Operations on policy and procedure reviews to ensure they remain current and meet requirements and Bridgewell standards.
• Model the Universal Supports philosophy and promote Bridgewell's values of dignity, respect, caring, integrity, safety, and wellness.
• Provide strategic direction and operational oversight to the Universal Team in support of agency quality and compliance goals.
• Contribute to agency workgroups and committees, including Safety, Corporate Compliance, and Patient Care Assessment.
• Provide constructive feedback and recognition to direct reports and conduct timely performance evaluations; address performance concerns with program management and Human Resources as appropriate.
• Ensure Quality Department employees maintain required certifications and complete mandatory training.
• Identify talent for key vacancies and support recruitment, talent pipelines, and succession planning.
• Build strong teams and foster employee engagement through recognition, appreciation, and staff development.
• Work with Human Resources and management on employee concerns, training and mentoring needs, development opportunities, and disciplinary action as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday.
• Additional compensation for on-call rotations.
• Opportunities for training, professional development, and growth.
• Collaborative work environment that values new insight and personal contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive