Vice President of Quality

Bridgewell • Peabody, MA

2d

About The Position

The Vice President of Quality supports Bridgewell’s mission by using data to ensure high-quality services across the agency. This role leads agency-wide quality assurance and improvement, risk management, and regulatory compliance initiatives. The VP leads the Quality Department and its staff, including directly supervising the Director of Client Relations and the Quality Support Specialist, and provides strategic and operational oversight to the Universal Team. The position partners with executive and operational leaders to promote safety, equity, and person-centered care and to ensure programs meet applicable regulatory, funding, and accreditation standards.

The VP develops and executes a data-driven agency-wide QA/QI strategy, oversees quality data systems and reporting, and uses performance measures and outcomes to identify improvement opportunities. The role directs audits, incident reporting and investigation, site visits, licensing and accreditation preparation, and policies and procedures reviews. It also contributes to agency committees and workgroups, develops staff and leaders, manages performance and talent needs within the assigned areas, and supports an inclusive, collaborative environment. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., 40 hours per week. The position may require travel to program locations and participation in on-call rotations, for which additional compensation is offered.

Requirements

• Bachelor’s degree in human services or a related field.
• A minimum of 5–7 years of supervisory and team leadership experience.
• A minimum of 5–7 years of budget management experience.
• Experience with data analytics, quality assurance and improvement systems, and outcomes.
• Knowledge of CARF, DDS, DMH, DPH, and other licensing and accreditation programs.
• Ability to lead and supervise leaders and ensure teams meet performance standards.
• Strong conflict-resolution and problem-solving skills.
• Knowledge of behavior management and human rights.
• Ability to set priorities and coach leaders in delegating and prioritizing in alignment with departmental goals.
• Ability to delegate effectively, communicate expectations clearly, and establish deadlines.
• Ability to coach and mentor leaders and develop employees in their programs.
• Strong written and verbal communication skills.
• Ability to encourage employee engagement and maintain an inclusive work environment.
• Strong computer skills, including data-management systems, Microsoft Office, and records-management systems.
• Ability to obtain and maintain applicable certifications and training, including PPS, PABC Tier 1 and 2, medication administration, and First Aid/CPR, as required by department needs and Bridgewell policies.
• Current U.S. driver’s license and at least one year of driving experience.
• Demonstrated ability to effectively manage an operating budget.
• Ability to travel off-site to program locations when needed.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Master’s degree in human services or a related field.
• At least five years of experience working in a human service organization.

Responsibilities

• Participate in the Operations Team and collaborate with other Vice Presidents on trends, problem-solving, special projects, and initiatives.
• Lead, manage, and support the Quality Department and its staff, including direct supervision of the Director of Client Relations and Quality Support Specialist.
• Lead the Universal Team and serve as its primary liaison to the Leadership Team, ensuring communication, coordination, and follow-through on initiatives.
• Design and execute an agency-wide, data-driven QA/QI strategy aligned with regulatory standards and organizational goals.
• Oversee modernization of quality data systems for real-time tracking, accurate reporting, and proactive risk mitigation.
• Prepare periodic performance reports, including monthly dashboards, quarterly reviews, and annual outcome assessments, and benchmark agency performance.
• Standardize and monitor KPIs related to participant outcomes, program efficacy, and satisfaction rates.
• Use data to identify improvement opportunities and assist with project and system implementation.
• Identify operational, programmatic, and clinical risks and help develop proactive strategies to protect people receiving services and staff.
• Lead cross-functional continuous-improvement efforts to identify systemic gaps, analyze root causes, and implement corrective action plans.
• Oversee agency-wide incident reporting, including HCSIS, and ensure timely investigations, root-cause analyses, and submissions to state agencies.
• Direct audits, peer reviews, and compliance assessments to ensure alignment with state, federal, and accrediting-body requirements.
• Conduct site visits and program audits assessing physical-plant safety, documentation integrity, and clinical support alignment.
• Partner with program leadership to educate and mentor employees on improving service quality.
• Oversee the annual Satisfaction Survey and agency data analytics and outcomes processes.
• Lead organizational preparation for state licensing reviews, audits, and accreditation reviews, including CARF, DDS, HUD, DMH, and DPH.
• Partner with the Senior Vice President of Operations to review policies and procedures and ensure they are current and meet applicable requirements and Bridgewell standards.
• Model the Universal Supports philosophy and promote dignity, respect, caring, integrity, safety, and wellness across the agency.
• Provide strategic direction and operational oversight to the Universal Team, aligning its initiatives with agency quality and compliance goals.
• Participate in agency workgroups and committees, including Safety, Corporate Compliance, and Patient Care Assessment.
• Provide direct reports with constructive feedback and recognition, conduct timely performance evaluations, and address performance concerns in coordination with program management and Human Resources as appropriate.
• Ensure the VP and Quality Department employees maintain applicable certifications and complete mandatory training.
• Identify talent for key vacancies and support recruitment, talent pipelines, and succession planning.
• Build strong teams and foster employee engagement through recognition, appreciation, and staff development.
• Work with Human Resources and management on employee concerns, training and mentoring needs, development opportunities, and disciplinary action as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Paid time off, including the employee’s birthday.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across the organization’s programs.
• Additional compensation for on-call rotations.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive