Vice President of Quality

Humboldt Park Health•Chicago, IL

9d•$160,000 - $180,000

About The Position

The Vice President of Quality leads organizational clinical quality and patient safety for Humboldt Park Health, its Mobile Services, and Clinics. The role develops, communicates, and implements the organization’s strategic vision for quality, safety, and performance improvement, working with senior management, the HPH Quality Committee, and leaders across the organization. Areas of responsibility include quality, patient safety and innovation, infection prevention, and readiness and compliance with regulatory agencies. The VP leads the Quality Department’s operations and staff, supports education and training across staff and Medical Staff, and coordinates quality-improvement work and communications among relevant committees. The role oversees performance-improvement projects, regulatory and accreditation readiness, mock surveys, core-measure activities, data collection and analysis, external reporting and communications, on-site surveys, investigations, and root cause analyses. The position is full-time, with flexibility potentially required based on patient care and operational needs.

Requirements

Master’s degree in healthcare or a related field, or a medical degree.
Background as a licensed caregiver (RN) or equivalent licensure, such as MD or APN.
At least 5 years of leadership experience, including at least 5 years in organizational clinical quality improvement and patient safety.
Knowledge of quality and process-improvement methods, including IHC, IHI, Lean Systems management, and other techniques.
Track record of establishing collaborative relationships with physicians, clinical and administrative leadership, vendors, external agencies, and internal customers at every organizational level.
Excellent communication and presentation skills, with the ability to analyze and present data to influence behavior, foster innovation, promote best practices, and drive organizational change.
Relationship-building skills and ability to build relationships with credentialed medical staff and clinical and administrative leadership.
Results orientation and ability to work autonomously, lead through others, and perform in a complex, matrixed, team-driven environment.
Clinically credible leadership style grounded in relationship building, influence, conviction, innovation, and professional and personal integrity.
Flexibility may be required based on patient care and operational needs.

Responsibilities

Manage Quality Department operations and staff, including hiring, assessment, education, and training on quality best practices.
Provide ongoing education and training to staff at all levels, including Medical Staff, to improve organizational compliance and quality.
Coordinate communication among committees that drive quality improvement, maintain current information on requirements, and communicate that information effectively.
Maintain knowledge of regulatory and accreditation requirements; monitor and communicate changes and guide leadership on adherence.
Collaborate with leadership to create and implement quality-improvement plans; coordinate hospital-wide Performance Improvement projects, teach PI concepts, and monitor implementation.
Conduct mock surveys and provide tools and techniques to improve patient safety and quality of care delivery.
Recommend methods for capturing, analyzing, and reporting organizational data.
Supervise quality activities to ensure adherence to core measures, including collecting, analyzing, and managing data.
Communicate with external organizations and agencies and oversee responses to complaints or information requests; ensure required data submissions are complete and accurate.
Oversee on-site surveys, ensure surveyors receive requested information, and assist with investigations and root cause analyses.
Analyze trends in data and communicate findings to those responsible for developing and measuring targeted interventions to improve performance.
Adhere to downtime procedures, departmental policies, procedures, and objectives, and safety requirements.
Model Humboldt Park Health’s mission and core values and support professional growth through educational programs and related activities.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision coverage for eligible employees.
Employer-paid life and AD&D insurance.
Flexible Spending Account options.
403(b) retirement plan with employer match, subject to eligibility requirements.
Paid Time Off, which may increase with years of service.
Employee discount at the Humboldt Park Health Wellness Center.
Education reimbursement, subject to eligibility requirements.
Employee wellness programs.
Additional voluntary benefits.
Opportunities for additional shifts, where applicable.
Retirement planning support and opportunities for continued growth and development.