Vice President of Quality

Kittitas Interactive Management • Yakima, WA

5d • Onsite

About The Position

The Vice President of Quality establishes and manages Kittitas Interactive Management’s corporate quality assurance system and serves as the executive resource for ensuring compliance across the agency. The role sets direction and goals for compliance strategies, leads teams focused on client safety, and supports the well-being of the organization’s clients. The VP champions the agency’s 2026 Standard of Excellence—Consistency in Care, Integrity in Operations, and Stability & Growth—and works to embed these pillars in training, supervision, and everyday operations.

The position oversees Quality and Compliance teams and their directors, develops organization-wide risk assessments and compliance self-assessment plans, and serves as the primary operational contact for State Auditors. It organizes quality assurance evaluations under KIM and DDA guidelines, supports departments in resolving issues identified through assessments and audits, monitors proposed changes to processes and controls, establishes quality metrics, and conducts internal audits. The VP also protects confidential client information, reinforces organizational culture and values, and manages projects and changing priorities.

Work is normally performed in a climate-controlled office with moderate noise from ordinary office equipment and very limited exposure to extreme temperatures, poor ventilation, or fumes. No known environmental hazards are encountered during normal job duties.

Requirements

• Minimum age of 18 years.
• Current criminal background check, cleared by DSHS before working alone and unsupervised with clients.
• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• Minimum 7–10 years of executive operations or compliance management experience.
• Ability to work with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to adapt to a fast-changing environment.
• Ability to gain the trust and confidence of the executive and management team.
• Excellent reading comprehension and written communication, including the ability to interpret documents, reports, technical specifications, governmental regulations, and correspondence.
• Ability to present information to management and staff in one-on-one, small-group, and large-group settings.
• Ability to work with mathematical concepts and interpret graphs.
• Ability to solve practical problems, interpret varied instructions, and deal with multiple concrete and complex variables.
• Ability to operate word-processing and spreadsheet applications and office equipment, including a personal computer, copy machine, fax machine, and telephone.
• Ability to meet the position’s physical demands, including frequent sitting, standing, and walking; occasional stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds.

Nice To Haves

• Master’s degree.

Responsibilities

• Operationalize the 2026 Standard of Excellence across departments and ensure its pillars are reflected in training, supervision, and daily work.
• Promote consistency in care through rigorous protocol adherence and precision in support services.
• Foster transparency and accountability through clear documentation, communication, and compliance.
• Strengthen the agency’s compliance foundation to support capacity utilization and long-term organizational vitality.
• Identify operational barriers and address them openly, using staff feedback to improve processes.
• Oversee and execute the work of the Quality and Compliance teams, including strategic management of quality personnel and directors.
• Develop and submit an organization-wide compliance risk assessment and risk-focused compliance self-assessment plan.
• Serve as the primary operational voice to State Auditors.
• Organize ongoing quality assurance evaluations in accordance with KIM and DDA guidelines.
• Collaborate with departments to investigate and resolve compliance issues identified through self-assessments, audits, or examinations.
• Proactively monitor and approve changes to internal processes, products, and compliance controls.
• Establish metrics, including process capability, control charts, and measurement quality, to monitor system effectiveness and support quality service decisions.
• Perform internal audits of processes to strengthen compliance and consistency.
• Maintain confidentiality and protect the privacy and security of client information.
• Communicate and reinforce organizational culture and values.
• Manage multiple projects, meet deadlines, and adapt to changes in company policies, procedures, and priorities.

Benefits

• Medical, dental, and vision insurance for employees working 30 hours or more per week.
• Voluntary accident, hospital indemnity, and critical illness insurance options through MetLife.
• Employer-paid Employee Assistance Program available to employees and their households.
• 401(k) retirement plan, with eligibility after one year of continuous service.
• Accrued sick time.
• An 8-hour personal day awarded annually on the employee’s work anniversary.
• Vacation time offered after one year of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive