Vice President of Operations

Vertex Service Partners•Mesa, AZ

12d

About The Position

Vertex Service Partners is hiring a Vice President of Operations to lead one of its partner businesses. The role has full P&L responsibility and accountability for the business’s overall performance and growth. The VP will drive operational excellence and sales, deliver a world-class customer experience, and foster a culture where employees can thrive. The role works with support from Vertex in operations, marketing, training, talent, finance, and technology while preserving the autonomy of local brands. The leader will be responsible for revenue growth, profitability, and cash flow; supporting growth of 20% or more annually; developing teams; maintaining customer and brand standards; and aligning operational processes, reporting, and systems with Vertex standards. The role collaborates regularly with Vertex executive leadership and partner brand management teams.

Requirements

1–3 years of demonstrated experience in P&L ownership or analysis, focused on results and profitable growth.
Proven ability to promote organizational change and improve business performance.
Strong leadership skills and a track record of building and developing teams.
Skilled in data-driven decision-making and using KPIs to drive improvement.
Ability to thrive in fast-paced, dynamic environments and adapt to evolving business needs.

Nice To Haves

1–3 years of leadership experience in sales, operations, or management.
Experience in home services, construction, or related industries.
Military leadership background.

Responsibilities

Own full P&L accountability, including revenue growth, profitability, and cash flow.
Champion sales and marketing initiatives supporting annual growth of 20% or more.
Identify opportunities to expand market share, add trade lines, and pursue tuck-in acquisitions as appropriate.
Launch and scale new branches in existing and new markets by leveraging established brand presence and operating infrastructure.
Recruit, develop, and retain high-performing teams, with a focus on employee engagement.
Model servant leadership and foster a team-first, inclusive culture.
Coach and mentor managers and department leaders to achieve high performance and long-term retention.
Assess talent against role requirements, align individual strengths with business needs, and build bench strength for growth.
Deliver outstanding customer experience, targeting an NPS of 90 or higher and a Google rating of 4.8 stars or higher.
Build brand recognition through community engagement, partnerships, and excellent service.
Ensure operational processes, reporting, and systems align with Vertex standards.
Manage to gross margin targets of 40% or higher.
Collaborate regularly with Vertex executive leadership and partner brand management teams.