Vice President of Operations

Neighborly•Irving, TX

5d•Hybrid

About The Position

The Vice President, Operations provides strategic and operational leadership for Aire Serv, driving franchise system performance, operational consistency, and profitable growth. The role leads the team responsible for supporting franchise owners and partners with the Brand President and cross-functional leaders to translate Brand strategy into scalable operating plans, tools, and practices. The ideal candidate combines business acumen and collaborative leadership with a commitment to helping franchise owners succeed. The position is hybrid and full-time, with a Monday–Friday schedule from 8:00 AM to 5:00 PM CT. Office locations are 500 E John Carpenter Fwy, Irving, TX, and 1010 N University Parks Drive, Waco, TX. Travel of up to 20% is required for franchise visits, company meetings, conferences, and Brand events. Pay is commensurate with experience. Benefits are available through Neighborly Benefits, with equity and bonus opportunities.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field; an equivalent combination of education and relevant experience may be considered.
Ten or more years of experience in operations, franchise operations, multi-unit operations, field leadership, or a related role.
Experience leading and developing teams responsible for supporting business owners, franchise owners, or geographically dispersed operating locations.
Experience managing financial and operational performance, including budgets, profit and loss statements, key performance indicators, and business plans.
Experience developing and implementing operating strategies, policies, systems, and processes across a distributed organization.
Strong strategic and operational leadership skills, with the ability to translate Brand priorities into clear plans and measurable actions.
Strong financial and analytical skills, including the ability to interpret balance sheets and operational reports, identify risks and opportunities, and implement practical solutions.
Excellent verbal and written communication skills, with the ability to build relationships, influence decisions, and collaborate across a complex, matrixed organization.
Strong organizational and project-management skills, with the ability to manage multiple priorities and lead complex initiatives through successful execution.
Ability to resolve conflict objectively and professionally, respond constructively to feedback, and maintain a collaborative, team-oriented approach.
Ability to handle sensitive and confidential information with discretion.
Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint or similar tools.
Ability to travel up to 20% for franchise visits, company meetings, conferences, and Brand events.
Ability to stand and sit in an office environment; see, hear, and communicate effectively; use standard office equipment and computers; and lift and move equipment, supplies, and materials weighing up to 25 pounds.

Nice To Haves

Experience within a franchise system or multi-unit service organization.
Experience in HVAC, home services, or a related service-based industry.
Experience working with franchise agreements, Franchise Disclosure Documents, and franchise compliance requirements.
Experience leading field-based teams, including Franchise Business Coaches or similar operational support roles.

Responsibilities

Partner with the Brand President to develop and execute short- and long-term operating plans, budgets, growth strategies, and Brand priorities.
Lead franchise system operational performance, including sales growth, profitability, same-store sales growth, and consistent execution of Brand standards and operating practices.
Establish and continuously improve operating policies, systems, tools, and processes that strengthen Brand differentiation, operational consistency, and franchisee performance.
Lead, develop, and manage Franchise Business Coaches and other assigned support team members, setting clear expectations and ensuring effective support for franchise owners.
Oversee evaluation of franchisee financial and operational performance, including annual budgets, operating plans, key performance indicators, and overall business health.
Develop communication, training, reporting, and benchmarking practices that provide franchise owners and Brand leadership with timely, relevant, and actionable information.
Collaborate with Legal, Compliance, Training, Marketing, and other teams to support franchise agreement requirements, regulatory compliance, receivables, required documentation, regional meetings, new-franchisee training, and Brand events.
Evaluate new services, products, and vendor opportunities, and partner with the Brand President to maintain productive vendor relationships that support the franchise system.
Perform other duties as required.