Vice President of Operations

Vertex Service Partners•Mesa, AZ

11d•$210,000 - $230,000

About The Position

This is a unique opportunity to be the VP of Operations of one of our partners, with full P&L responsibility and the chance to grow a business with the support of a proven, value-driven team. As the leader, you will be accountable for the overall performance and growth of the business. This leader will drive operational excellence and sales, ensure a world-class customer experience, and foster a culture where employees thrive.

Requirements

1-3 years demonstrated experience in P&L ownership or analysis, with a focus on results and profitable growth.
Proven ability to promote organizational changes and improve business performance.
Strong leadership skills, with a track record of building and developing teams.
Skilled in data-driven decision making and using KPIs to drive improvement.
Ability to thrive in fast-paced, dynamic environments and adapt to evolving business needs.

Nice To Haves

1-3 years of leadership experience in sales, operations, or management
Experience in the home services, construction, or related industries
Military leadership background

Responsibilities

Full P&L accountability with responsibility for revenue growth, profitability, and cash flow.
Champion broader sales and marketing initiatives to support delivery of 20%+ annual growth.
Identify opportunities to expand market share, add trade lines, and pursue tuck-in acquisitions as appropriate.
Drive growth through brownfield locations by identifying, launching, and scaling new branches within existing and new markets, leveraging established brand presence and operating infrastructure.
Recruit, develop, and retain high-performing teams with a focus on employee engagement.
Model servant leadership and create a team-first, inclusive culture.
Coach and mentor managers and department leaders to achieve high performance and long-term retention.
Place the right people in the right roles by assessing talent against role requirements, aligning individual strengths to business needs, and building bench strength to support growth.
Deliver outstanding customer experience (NPS of 90+) and maintain a strong Google rating (4.8 stars+).
Build brand recognition through consistent community engagement, partnerships, and excellent service.
Ensure operational processes, reporting, and systems align with Vertex standards.
Manage to gross margin targets of 40%+.
Collaborate regularly with Vertex executive leadership and partner brand management teams.