Vice President of Operations - Bally's Casino

Compass Group • Chicago, IL

42d • Onsite

About The Position

Lead hospitality at one of Chicago's premier entertainment destinations. As Vice President of Operations, you will provide strategic leadership for all hospitality operations at Bally's Casino Chicago, ensuring exceptional guest experiences while driving operational excellence, financial performance, and team engagement. You will collaborate with executive leadership to establish long-term operational strategies, develop high-performing teams, and foster a culture of innovation, accountability, and hospitality.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; master's degree preferred.
• Ten or more years of progressive executive leadership experience in hospitality, gaming, entertainment, or food and beverage operations.
• Experience overseeing multi-department operations with significant revenue responsibility.
• Strong financial management, budgeting, and forecasting experience.
• Knowledge of regulatory compliance, food safety, and workplace safety standards.
• Experience leading organizational change and operational transformation.
• Proficiency with Microsoft Office Suite and enterprise business systems.

Nice To Haves

• Preferred casino experience.

Responsibilities

• Provide executive leadership for all hospitality operations.
• Develop and execute strategic operational initiatives.
• Partner with ownership and executive leadership on business objectives.
• Drive financial performance and operational efficiency.
• Lead and develop senior operational leadership teams.
• Ensure compliance with gaming, food safety, labor, and company standards.
• Champion exceptional guest service throughout the property.
• Analyze operational performance and implement continuous improvements.
• Support capital planning and long-term business growth.
• Promote Levy's culture, values, and commitment to hospitality excellence.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive