Vice President of Operations - Multifamily Rentals

Related • Chicago, IL

99d • Onsite

About The Position

The Vice President of Operations reports to the Senior Vice President of Related Management and provides senior executive leadership over the full operational performance of the Midwest luxury and mixed-income rental portfolio, including flagship properties such as The Row Fulton Market, 500 Lake Shore Drive, 400 Lake Shore Drive, and pipeline assets. The VP of Operations holds enterprise-level accountability for the strategic and day-to-day management of all property operations, encompassing leasing and marketing, financial performance, physical asset stewardship, talent development, and resident experience. This role is the principal driver of operating excellence across the Midwest rental platform and serves as the senior escalation point for all Regional Managers and General Managers in the portfolio. The VP of Operations is responsible for modeling, disseminating, and consistently reinforcing the Related Management Company philosophy of respect-based property and personnel management in pursuit of owner objectives. He/she ensures full regulatory compliance with all applicable Equal Employment Opportunity, Fair Housing, and Human Rights statutes across all managed assets and markets.

Requirements

• 10+ years of progressive property management experience with a minimum of 5 years in a senior leadership role
• Demonstrated track record managing multi-property, multi-market portfolios with combined unit counts of 1,000+ in urban high-rise environments
• Full P&L ownership experience including budget preparation, variance analysis, and NOI-driven performance reporting
• Exceptional leadership, supervisory, and organizational skills with a demonstrated ability to build and develop high-performing teams
• Excellent written, verbal, and interpersonal communication skills; executive-level presentation ability
• Strong financial acumen including working knowledge of accounts payable/receivable, purchase order controls, and capital budget management
• Comprehensive knowledge of Fair Housing, EEO, and applicable federal, state, and local housing regulations
• Proficiency in property management systems (Yardi, RealPage, or equivalent) and Microsoft Office Suite
• Ability to prioritize, manage multiple complex workstreams, and operate effectively both independently and as part of a senior leadership team
• Bachelor's degree in Business, Real Estate, Hospitality, or a related field

Nice To Haves

• Deep familiarity with Chicago's rental market including submarkets such as West Loop, Fulton Market, Lakeshore East, River North, and the Gold Coast
• Experience managing mixed-use assets with ground-floor retail and commercial components
• MBA or advanced degree in Real Estate, Business Administration, or a related discipline
• CPM (Certified Property Manager) or ARM (Accredited Residential Manager) designation through IREM

Responsibilities

• Portfolio strategy, performance, and NOI optimization across all Midwest luxury rental assets
• Executive leadership and development of Regional Managers and General Managers
• Organizational structure, hiring authority, and workforce planning
• Financial management, budgeting, and executive-level reporting
• Resident experience, brand standards, and service quality
• Physical asset stewardship and capital program oversight
• Leasing strategy, marketing positioning, and revenue management
• Regulatory compliance, risk management, and Fair Housing adherence
• Cross-functional collaboration with development, acquisitions, and corporate leadership
• Special initiatives and strategic projects as assigned by the SVP

Benefits

• Medical, dental, vision, life, and disability insurance.
• Flexible spending accounts and commuter benefits.
• Tuition reimbursement and a robust fertility assistance program.
• Paid time off, holidays, and a 401(k) plan.
• Access to an incentive bonus program and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive