Vice President of Operations - Austin, TX

CWS Apartment Homes•Austin, TX

About The Position

The Vice President of Operations is responsible for successful property management across a large, multi-market portfolio and supports the company’s continued growth. The role calls for a company leader who embodies and promotes CWS’s purpose and values and makes the health, well-being, and safety of team members, residents, contractors, and themselves a top priority. The position develops and executes strategies that support company objectives; leads Operations leadership professionals; ensures communities have capable, motivated teams; and drives long-term net operating income growth and strong operational, financial, and business performance. It oversees leasing, budgeting, service quality, marketing, property presentation, and communication of property issues. Responsibilities cover both new takeovers and existing properties, including due diligence, setting priorities, completing post-takeover projects, and meeting year-one pro formas. The role collaborates with Facilities Maintenance and other departments on property maintenance, life-safety systems, capital and renovation projects, and broader business needs. It establishes systems to identify and resolve problems proactively, communicates issues and recommended remedies clearly, follows through on corrective actions, promotes accountability and learning, and maintains credibility and trust with investors. Work is performed in office and field environments at residential apartment communities. The position involves frequent interaction with residents, prospective residents, vendors, and team members in a fast-paced, customer-focused setting, with possible exposure to outdoor weather during tours and inspections. Physical activities include frequent walking and standing, sitting, bending, reaching, climbing stairs, and occasionally lifting up to 25 pounds. Compensation is described as competitive for the right individual.

Requirements

10+ years of progressive management experience in the multifamily real estate sector.
3+ years of experience leading significant multifamily operations, including top-level strategic planning and tactical management.
Knowledge of multifamily industry trends, best practices, rules, and regulations.
Proficiency with Microsoft Office, especially Excel.
Experience with property management systems such as Yardi, OneSite, or similar software, and revenue management systems.

Responsibilities

Develop, execute, and accomplish strategies and goals that support the company’s vision and objectives.
Recruit, hire, train, retain, and lead Operations leadership professionals.
Ensure communities are staffed with quality, trained, motivated, and capable individuals.
Drive long-term net operating income growth and optimize operational, financial, and business performance at properties.
Lease properties at rates reflecting asset potential and current market conditions, for both new residents and renewals.
Budget expenses effectively, operate within budget, and provide appropriate notice when extraordinary circumstances create variances.
Lead high-quality resident service, including attention to online reputation ratings and net promoter scores.
Market properties effectively to qualified prospective residents, especially online.
Maintain property presentation, focusing on tour routes, vacant-ready units, and amenities.
Communicate property physical issues requiring additional resources or support to the appropriate company areas.
Manage operational priorities for both new takeovers and legacy assets.
Participate in due diligence, establish focus areas for new assets, ensure timely post-takeover project completion, and meet or exceed year-one pro formas.
Work with Facilities Maintenance to ensure appropriate maintenance of property components under Operations, including life-safety systems.
Execute Operations-scope capital and renovation projects on budget and at planned quality levels, and support Capital Projects-scope work as appropriate.
Collaborate productively with Accounting, Asset Management, Capital Projects, Facilities Management, Human Resources, Information Technology, Marketing, Revenue Management, Risk & Safety, and Training.
Establish systems and communications that provide early warning of issues and support proactive problem-solving.
Diagnose problems quickly and accurately, communicate issues clearly, recommend or implement remedies, and follow through until actions are complete.
Hold self and relevant team members accountable for learning from problems and preventing recurrence.
Maintain credibility and trust with investors regarding income, expenses, physical issues, personnel, safety, and security.
Embody and promote CWS’s purpose and values and prioritize the health, well-being, and safety of team members, residents, contractors, and self.

Benefits

50% apartment rental discount for onsite team members and 20% rental discount for other employees.
Multiple medical, dental, and vision plan options.
Company-paid life and disability insurance.
Paid parental leave.
401(k) with company match.
Pet insurance.
Tuition reimbursement.
Flexible spending and health savings account options.
Fitness Bucks program for fitness-related activities, equipment, and wellness purchases.
Paid time off, company holidays, a floating holiday, and a birthday holiday.