Vice President of Operations - Austin, TX

CWS Apartment Homes • Austin, TX

3d

About The Position

The Vice President of Operations is responsible for successful property management across a large, multi-market portfolio and for supporting the company's continued growth. The role promotes CWS culture, purpose, and values and makes the health, well-being, and safety of team members, residents, contractors, and the employee a priority. The position oversees operational strategy and execution, property performance, staffing and leadership, resident service, budgeting, marketing, property presentation, takeovers, and investor communications. It collaborates with multiple company departments on maintenance, capital and renovation projects, and other operational needs, and leads proactive problem-solving through diagnosis, communication, corrective action, and follow-through.

Requirements

• 10+ years of progressive management experience in the multifamily real estate sector.
• 3+ years of experience leading significant multifamily operations, including top-level strategic planning and tactical management.
• Knowledge of multifamily industry trends, best practices, rules, and regulations.
• Proficiency in Microsoft Office, especially Excel.
• Experience with property management systems such as Yardi, OneSite, or similar software, and revenue management systems.

Responsibilities

• Align with and positively influence CWS culture, and embody and promote the company's purpose and values.
• Prioritize the health, well-being, and safety of team members, residents, contractors, and oneself in business activities.
• Develop and execute strategies and goals that support the company's vision and objectives.
• Recruit, hire, train, retain, and lead Operations leadership professionals, and ensure communities have qualified, trained, motivated staff.
• Drive long-term net operating income growth and promote strong operational, financial, and business performance at properties.
• Lease properties at rates appropriate to asset potential and current market conditions, for both new residents and renewals.
• Manage expense budgeting and operations within budget, and communicate extraordinary circumstances that cause variances.
• Lead resident service quality, including performance reflected in online reputation ratings and net promoter scores.
• Market properties effectively to qualified prospective residents, especially online.
• Ensure property presentation meets expectations, with attention to tour routes, vacant ready units, and amenities.
• Communicate property physical issues requiring resources or support to relevant company teams.
• Oversee operations for new takeovers and legacy assets; participate in due diligence, identify focus areas for new assets, complete projects promptly after takeover, and meet or exceed the year-one pro forma.
• Coordinate with Facilities Maintenance on property components under Operations' purview, including life safety systems.
• Execute Operations-scope capital and renovation projects on budget and at the planned quality level, and support Capital Projects-scope work as appropriate.
• Collaborate with Accounting, Asset Management, Capital Projects, Facilities Management, Human Resources, Information Technology, Marketing, Revenue Management, Risk & Safety, and Training.
• Establish systems and communications that provide early warning of issues and enable proactive problem-solving.
• Diagnose problems quickly and accurately, communicate issues clearly, recommend or implement remedies, and follow through until actions are complete.
• Hold oneself and relevant team members accountable for learning from problems and preventing recurrence.
• Establish and maintain investor credibility regarding income, expenses, physical issues, personnel, safety, and security.

Benefits

• 50% apartment rental discount for onsite team members and 20% rental discount for other employees.
• Multiple medical, dental, and vision plan options.
• Company-paid life and disability insurance.
• Paid parental leave.
• 401(k) with company match.
• Pet insurance.
• Tuition reimbursement.
• Flexible spending and health savings account options.
• Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases.
• Paid time off, company holidays, a floating holiday, and a birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed