Vice President of Operations

YMCA of Central Florida • Orlando, FL

11d • Hybrid

About The Position

The Vice President of Operations is a senior leadership role responsible for supporting leaders, strengthening performance, and helping our Family Centers succeed. This role oversees a group of diverse locations, including our flagship Dr. P. Phillips YMCA in Orlando, the growing Osceola County YMCA in Kissimmee, and the Frank DeLuca YMCA in Ocala. Each community is unique, and this role is about understanding those communities, cultivating local leaders, and helping each center reach its full potential. A key part of this role is serving as the Executive Director of the Dr. P. Phillips YMCA Family Center, our flagship location, a large, state-of-the-art facility in one of Orlando’s most engaged and established communities, where strong partnerships and a culture of giving help expand access and deepen impact. You will also support the Executive Director of Osceola County YMCA in Kissimmee, serving one of the fastest growing and most diverse communities in Central Florida, where many families rely on the Y for childcare, youth programs, and opportunities that support working families. In addition, you will help lead the Executive Director of the Frank DeLuca YMCA in Ocala, a trusted community hub where relationships run deep and the Y plays an important role in bringing people together through youth sports, wellness, and local partnerships. The incumbent will directly drive the success of the Dr. P. Phillips Y, while also guiding leaders across the district. The focus is clear: build great teams, strengthen operational systems, and create a culture of philanthropy, all in service of continuing to grow our impact in each community we serve. Together, these locations reflect the breadth of our impact, from highly engaged and philanthropic communities to rapidly growing and diverse populations across Central Florida. This role goes beyond operations. It is about people, community, and impact. It is about growing leaders, cultivating relationships, strengthening operational systems and driving philanthropic success, you will ensure the YMCA continues to be a place where everyone feels welcome and supported.

Requirements

• Bachelor’s degree or equivalent work experience required; degree in business, management, nonprofit leadership, or a related field preferred.
• Minimum of five to seven years of progressively responsible experience in operations management within health and wellness or a related field required; YMCA experience highly preferred.
• Minimum of five years of experience in business operations, revenue growth and development, community engagement, relationship building, and program or business line development.
• Minimum of five years of experience in staff selection, supervision, retention, and development required. Demonstrated experience establishing training and career succession plans to ensure a strong and diverse pipeline of staff and volunteer leaders is essential.
• Supervision of large YMCA Family Center operations exceeding $3M in operating revenue, including at least $2M in membership revenue, preferred.
• Minimum of five years of progressively responsible experience in fiscal management, achieving EBITDA/Net targets, and driving organizational performance. Demonstrated experience supporting fundraising and philanthropic efforts, including annual campaigns or donor engagement, along with a proven track record in membership growth, retention, and program management, is required.
• Experience working closely with nonprofit Boards of Directors and volunteer leadership committees, including recruiting, leading, and retaining a high-performing and diverse volunteer leadership structure reflective of the community.
• Proficiency in Microsoft Office required, with the ability to learn, adapt, and effectively utilize new technology and systems.
• Strong analytical and critical-thinking skills with the ability to interpret and leverage data for planning, forecasting, and decision-making.
• Demonstrated ability to effectively engage, adapt, and collaborate with diverse individuals, teams, perspectives, and cultures.
• Ability to obtain and maintain required certifications within 60 days of employment, including CPR, First Aid, AED, and Oxygen Administration.

Nice To Haves

• YMCA experience highly preferred.
• Supervision of large YMCA Family Center operations exceeding $3M in operating revenue, including at least $2M in membership revenue, preferred.

Responsibilities

• Achieves assigned Family Center goals and objectives in alignment with the Association’s strategic plan, including but not limited to financial sustainability, budget margin/EBITDA targets, revenue growth, employee engagement and retention, community impact, and expanding equitable access for all individuals and families.
• Partners with Association membership leadership to ensure consistent execution of membership strategies and initiatives. Holds Family Centers and staff accountable to membership goals, retention targets, and service standards while reinforcing centralized policies, systems, and pricing models.
• Drives member engagement and retention through strong activity usage, participation, and program quality across Wellness, Aquatics, Sports, Youth and Family Programs, Camp, and Volunteer engagement.
• Builds, develops, and sustains a strong leadership bench by recruiting, selecting, developing, and retaining senior leadership and programmatic talent for assigned Family Centers. Actively owns succession planning, identifies leadership gaps, and ensures individualized development plans are in place to prepare future leaders and mitigate risk associated with leadership transitions.
• Ensures leadership development and talent pipeline strength by establishing training, coaching, and career pathways that support readiness for next-level roles, with intentional focus on diversity, equity, inclusion, and volunteer leadership development.
• Leads philanthropic results within assigned Family Centers, ensuring annual Family Center campaign goals are achieved and supporting capital campaigns for the assigned Family Centers. Builds a culture of philanthropy by engaging staff, volunteers, and community leaders in advancing the Y’s cause.
• Provides leadership and accountability to Family Center staff and Association subject matter experts through clear communication, goal setting, and performance expectations. Conducts regular performance assessments, annual evaluations, and facilitates staff meetings that reinforce accountability and continuous improvement.
• Operates effectively within the Association’s matrix model, collaborating closely with centralized membership, philanthropy, HR, finance, and program teams. Ensures Family Center execution of association-wide strategies while holding local teams accountable for operationalizing goals, standards, and performance metrics.
• Develops, implements, and evaluates high-quality programs and schedules that respond to member and community needs. Actively seeks and incorporates member feedback to continuously improve program quality and impact.
• Collaborates with Association resource development teams to execute fundraising strategies, donor engagement, stewardship efforts, and volunteer-led fundraising activities aligned with Association priorities.
• Cultivates key community relationships and partnerships that advance the YMCA mission, strengthen visibility, and respond to pressing community needs. Engages local partners, agencies, and civic leaders to generate support for sustainable, community-driven impact.
• Identifies and applies best practices in systems, technology, and operations to support efficient and effective management of Family Centers. Leverages data, audits performance, and iterates for continuous improvement.
• Maximizes facility and equipment utilization during operating hours by innovating space usage, expanding program capacity, and increasing access for members and prospective members.
• Ensures implementation of all Association standards, policies, and best practices, including safety, risk management, certification compliance, emergency procedures, disciplinary processes, and child abuse prevention. Ensures accurate and timely reporting of all employee and member incidents and accidents.
• Promotes a culture of safety and risk awareness, partnering with Association support teams to reduce claims, improve compliance, and safeguard the well-being of employees, members, and volunteers.
• Supports Association-wide program quality and standardization efforts, including research, site visits, evaluations, data collection, and outcome tracking. Shares learning and best practices across membership, philanthropy, and program disciplines.
• Represents and advances the YMCA of Central Florida mission and core values within the Family Center, across programs, and in the broader community.
• Serves as a member of the Association Management Team, collaborating with senior leadership and executing initiatives that advance Association-wide objectives.
• Leads special projects and Association initiatives as assigned, contributing to organizational growth, innovation, and strategic priorities.
• Performs other related duties as assigned to support the mission and operational excellence of the YMCA of Central Florida.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive