Vice President of Operations

Concord Hospital•Concord, NH

13h•Onsite

About The Position

The Vice President of Operations is responsible for an array of clinical and clinical support areas. This position will oversee designated areas of responsibility and monitor productivity and overall effectiveness. The VP assists senior leaders in developing and implementing the strategic long and short-range plans in alignment with Concord Hospital health system. The VP will be responsible for a broad range of operations issues including quality, patient access and experience, growth, budgeting, policymaking and general administration. He/she will be responsible for the administrative direction of those departments reporting directly to this position. The VP will facilitate, measure, evaluate and interpret care needs of patients and performance of staff while directing activities accordingly and meeting the directives established by the Concord Hospital COO.

Requirements

Master's Degree in Business Administration, Health Administration or a related discipline from an accredited institution or equivalent experience.
At least 10 years of progressive leadership experience culminating with high middle management or executive level role, in an acute care hospital environment.
Proven track record of collaborating with providers (both independent and employed).
Proven track record of improving patient care, customer experience and operating margin.
Experience with significant capital investments and projects required.
Experience in healthcare demonstrating increasing responsibility and successful results with regard to financial, clinical, quality and operational performance, both with clinical and non-clinical support areas.

Nice To Haves

Experience in a multi-hospital, matrixed system would be valued.
Administrative leadership in one or more of the following areas of responsibility: Lab/Pathology, Imaging, Clinical Nutrition Services, Respiratory, Cancer, Pharmacy, Rehabilitation.

Responsibilities

Planning, organizing and directing hospital operations, select system clinical operational areas/departments and additional support services as needed.
Overseeing designated areas of responsibility and monitoring productivity and overall effectiveness.
Assisting senior leaders in developing and implementing strategic long and short-range plans in alignment with Concord Hospital health system.
Being responsible for a broad range of operations issues including quality, patient access and experience, growth, budgeting, policymaking and general administration.
Being responsible for the administrative direction of those departments reporting directly to this position.
Facilitating, measuring, evaluating and interpreting care needs of patients and performance of staff while directing activities accordingly and meeting the directives established by the Concord Hospital COO.
Building personal and professional credibility by valuing the history and culture of Concord Hospital and the successes of the organization; and by developing significant, positive and trustworthy relationships internal and external to the organization, including throughout the executive leadership team, staff across the system and key community leaders.
Establishing a strong working relationship with directors, managers and staff through a style that is visible, approachable and team-oriented.
Being recognized as being responsive and knowledgeable; an executive who is the “go to” person for operational problem-solving, program planning and decision-making.
Focusing on inclusive decision-making and emphasizing individual and collective accountability.
Being visible and engaging with physicians, staff members, partners and community leadership.
Continuing to drive integration across the three hospitals to become a high-functioning, clinically integrated hospital and health system which is distinctly committed to the priority of delivering high-quality and affordable patient care in an extraordinary way.
Ensuring that Concord Hospital operates with rigor to generate sustained financial performance, supporting access and growth initiatives of the health system.
Through an operational lens, ensuring Concord Hospital health system will continue to be a top ranked health system.
Identifying opportunities to drive efficiency through expense utilization and through the enhancement of productivity controls.
Maintaining a strong sense of team with clinical partners and promoting initiatives that strengthen partnerships between physicians, advanced practice professionals, nurses and all support staff.
Recruiting and retaining top talent in today's competitive environment, assessing and developing ancillary and support services management teams.