Vice President of Operations
About The Position
The Vice President of Operations is an executive leader responsible for the strategic oversight, operational excellence, and financial management of cafes. This role acts as a key strategic partner to the client, driving the program's vision to inspire sustainable lifestyles through innovative food experiences. This position provides end-to-end regional oversight for cafes, while uniquely serving as the regional executive lead for high-density Micro-Kitchen (MK) Strategy and the Equipment, Maintenance, and Repair (EMR) lifecycle management teams. The VP oversees cafe, production kitchen, and culinary operations, partnering with support functions (Finance, HR, Procurement, and Safety) to build a culture of operational excellence, safety, and high-standard hospitality.
Requirements
- 15+ years of industry experience, with a mandatory background in multi-unit cafes, high-volume restaurants, or hotels.
- 8–10 years of experience directly supervising and developing senior-level managers.
- Proven track record managing large P&L scopes, building financial profitability, and leading large-scale, diverse workforces under pressure.
- Strategic understanding of high-volume pantry/micro-kitchen operations, equipment maintenance lifecycles, and concept development.
- Exceptional presentation and group communication skills.
- Proficient working knowledge of Microsoft Office.
- Ability to read, understand, speak, and present effectively in English to perform essential job functions.
Nice To Haves
- Responds quickly under pressure, exhibits conviction in business judgment, and leverages technology to optimize workflows.
- Takes personal responsibility for correcting customer service issues, setting demanding expectations, and keeping food quality and hospitality at a premium.
- Cultivates friendly, collaborative professional relationships, shares operational insights, and delegates tasks effectively to upskill others.
- Acts in an ethical, socially responsible manner, valuing diverse employee contributions and making the "big calls" via effective influencing techniques.
Responsibilities
- Directs daily cafe, production kitchen, and culinary operations across the areas.
- Oversees large-scale transitions, including the stabilization, talent retention, and operational integration of high-volume scopes.
- Operationalizes the overarching strategic vision for the account, transposing global program values into regional fruition across various functions and workstreams.
- Acts as the primary point of contact for client leadership, building multi-layered relationships and representing the brand with senior teams.
- Owns the regional strategy for high-density Micro-Kitchens, focusing on snack/beverage innovation, and service efficiency in collaboration with operators and procurement.
- Provides executive oversight for the Equipment, Maintenance, and Repair (EMR) team to optimize asset uptime, manage equipment lifecycles, and drive kitchen space efficiency.
- Monitors, manages, and meets all financial and budgetary responsibilities within agreed ranges, including quarter- and year-end reporting.
- Manages $600 Million P&L.
- Establishes a data-driven approach to decision-making, implementing structures to collect and analyze qualitative and quantitative data for continuous improvement.
- Promotes an uncompromising environment of food and workplace safety, putting health, safety, and well-being at the heart of operations.
- Identifies, mentors, and develops senior-level management to ensure robust succession planning and a pipeline of matured management talent.
- Partners with Union leadership, HR, and cross-functional lines of business to foster a highly motivated, diverse, and ethical workforce.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
