Vice President Operations

Benton Communities•Columbia, MD

About The Position

Benton Communities is a Columbia, Maryland-based residential property management firm serving the Mid-Atlantic region. Its portfolio includes more than 5,000 multifamily and senior apartment homes, including conventional and affordable communities. The Vice President of Operations is an integral member of the senior management team and is responsible for the overall profitability and operations of company community properties, as well as supervision of the Director of Operations and Regional Managers. The role leads a multistate team and portfolio, collaborates with senior leadership to meet operational and financial goals, and supports professional growth across the organization. It monitors performance indicators, develops strategies to improve results, oversees timely capital plans, identifies portfolio trends and operational gaps, and coordinates corrective action. The position partners with internal support departments and maintains communication with residents, property owners, agencies, contractors, government officials, and other stakeholders. In partnership with the EVP and CFO, the Vice President oversees annual property operating budget preparation, scheduling, and approval procedures. The role also requires understanding housing funding programs and regulations, knowledge of community characteristics, and keeping current with regulatory requirements.

Requirements

Bachelor’s degree and five years of residential property management experience, or at least ten years of senior residential property management experience.
Proven track record of implementing and improving organizational performance.
Exceptional project management, decision-making, and solution implementation skills.
Ability to work in a deadline-oriented environment and manage multi-site work locations.
Ability to use computer software and email.
Exceptional knowledge of property management, financial management, and job-specific expertise.
Exceptional interpersonal communication skills.

Responsibilities

Lead a diverse team managing a multistate portfolio of affordable and conventional multifamily and senior communities.
Collaborate as a member of the senior management team to meet operational and financial goals.
Mentor, coach, and model professional development for property-based and corporate team members.
Monitor community key performance indicators, including service delivery, budgeted NOI, cash flow, and maintenance benchmarks.
Use goal setting, targeted strategies, and action plans to improve performance.
Oversee the timely execution of capital plans.
Identify positive and negative property or portfolio trends and share or address them to support successful operations and profitability.
Solicit feedback to identify operational gaps and propose corrective action plans, evaluate progress, and incorporate lessons learned.
Partner with Accounting, Human Resources, Marketing, Compliance, Maintenance, and related support departments to meet company and property goals.
Maintain communication with residents, property owners, community organizations, service providers, housing agencies, contractors, syndicators, government officials, and other stakeholders; help resolve operational issues and document discussions, next steps, and agreements.
With the EVP and CFO, oversee annual property operating budget preparation, scheduling, and approval procedures.
Understand and adhere to applicable housing funding programs and regulations, know community characteristics, and stay current on regulatory requirements.

Benefits

PTO accrual for full-time employees, up to 120 hours during the first year, increasing by one day each additional year up to 200 hours.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Long-term disability insurance.
AFLAC programs.
Matched 401(k) program.
$1,500 annualized waiver if health insurance coverage is not needed.
10 paid holidays.
Veterans who are employees receive Veterans Day off.
Birthday PTO after one year of employment.
Personal day after six months of employment.
Four wellness days each year.
Bonus potential.
Monthly cell phone reimbursement.
Auto allowance.