Vice President of Operations, E-commerce Fulfillment & Light Manufacturing

Williams-Sonoma•Olive Branch, MS

2d•Onsite

About The Position

The Vice President of Operations leads a large-scale ecommerce fulfillment, distribution, and light manufacturing operation across multiple US sites, reporting to the Chief Supply Chain & Manufacturing Officer. This is both a strategic and hands-on role. The VP sets multi-year direction, manages P&L impact, drives continuous improvement, optimizes network performance, partners with vendors, and develops a strong leadership bench while staying close to daily execution, ensuring critical peak period performance, improving cost-to-serve, and delivering reliable customer service. The ideal candidate brings experience in high-volume e-commerce and small-parcel fulfillment with the technical, analytical, and people-leadership capabilities needed to scale operations, strengthen process discipline, reduce costs, improve quality, and deliver superior customer experience.

Requirements

Bachelor’s degree in Engineering, Supply Chain, Operations, Manufacturing, Business, or related field.
12+ years of progressive operations leadership in ecommerce direct-to-consumer fulfillment, distribution, logistics, small-parcel operations, light manufacturing, supply chain, or related environments.
5+ years leading Directors, Senior Managers, General Managers across multi-site/multi-function operations.
Demonstrated results improving safety, service, quality, productivity, cost, and inventory accuracy in high-volume environments.
Strong financial acumen: budgeting, labor planning, cost reduction, and P&L impact.
Experience with WMS, ERP, LMS, labor planning, inventory, parcel shipping, and operational dashboards.
Track record leading capital projects, technology implementations, equipment/technology deployment, or large-scale operational transformation.
Builds cross-functional partnerships: Supply Chain, Transportation, Finance, HR, IT, and Customer Experience.

Nice To Haves

Engineering or technical degree; MBA or advanced degree a plus.
Lean Six Sigma Black Belt, Master Black Belt, PMP, and/or APICS/ASCM certification.
Experience with e-commerce, omnichannel retail, high-SKU operations, parcel shipping, light manufacturing, assembly, customization, packaging, kitting, or personalization.
Experience with automation, robotics, conveyor/sortation systems, warehouse control systems, or advanced analytics.
Experience managing 3PLs, parcel carriers, automation vendors, and outsourced labor providers.
Proficiency in SQL, Power BI, Tableau, advanced Excel, data visualization, or similar analytics tools.
Background in startups, turnaround, rapid scaling, or facility launch environments.

Responsibilities

Lead Regional Operations: Own regional site performance across safety, quality, service, cost, productivity, inventory accuracy, and customer experience. Translate business growth objectives into scalable operating models, staffing plans, facility strategies, process standards, and performance systems. Build short-, mid-, and long-term operating plans that align capacity, labor, systems, automation, service levels, customer promise, and cost structure. Oversee and develop Site Operations, Engineering, Safety, and Operational Excellence leaders.
Drive E-commerce Fulfillment and Small-Parcel Performance: Lead high-volume ecommerce fulfillment, including order flow, pick-pack-ship, sortation, returns, exception management, and on-time ship and customer service performance. Improve order cycle time, dock-to-stock performance, units per labor hour, cost per order, cost per shipment, inventory accuracy, damage rates, returns handling, and carrier performance. Partner with Transportation, Customer Experience, Merchandising, Planning, Finance, IT, and external providers to ensure fulfillment performance supports customer expectations and business growth. Own peak readiness: capacity planning, labor modeling, inventory positioning, contingency planning, and disciplined execution. Manage parcel carrier, 3PL, packaging, automation, and maintenance vendor relationships.
Scale Light Manufacturing and Technical Operations: Lead light manufacturing and personalization across Softline and Hardlines merchandise, including packaging, quality control, production planning, and value-added services. Apply engineering, Lean, Six Sigma, and process design principles to improve flow, reduce variation, eliminate waste, and increase repeatability. Partner with Engineering and Facilities on layout, material flow, equipment reliability, ergonomics, automation readiness, and capital projects. Evaluate and implement new technologies, equipment, systems, and automation that improve speed, quality, labor efficiency, and scalability.
Build Operational Excellence: Lead an operating system grounded in Lean, Six Sigma, standard work, visual management, root cause problem-solving, daily management, and disciplined KPI review. Establish scorecards across safety, quality, delivery, cost, people, inventory, and customer outcomes. Sponsor major transformation initiatives, including facility redesign, WMOS/ERP implementation, automation deployment, systems integration, process standardization, and network optimization. Create a culture of operational discipline where leaders use data, facts, and root cause analysis to solve problems, improve performance, and sustain results.
Own Financial and Strategic Performance: Own operating budgets, labor plans, productivity commitments, and cost improvement plans. Manage P&L-impacting decisions across labor, supplies, freight, parcel, packaging, maintenance, inventory accuracy, quality defects, and vendor spend. Build business cases for capital investments, automation, facility changes, technology upgrades, outsourcing, insourcing, and network changes. Partner with Finance on cost-to-serve models, productivity targets, and operating reviews.
Develop People and Culture: Build a high-performing leadership bench across directors, senior managers, operations managers, engineers, safety leaders, and analysts. Create a culture grounded in safety, accountability, respect, communication, recognition, development, and measurable performance. Partner with Human Resources on workforce planning, succession planning, leadership capability, engagement, retention, change management, training, and organizational design. Lead through complexity, ambiguity, growth, turnaround, peak periods, systems change, and operational transformation.

Benefits

Generous discount on all Williams-Sonoma, Inc. brand products
401(k) plan and other investment opportunities
Paid vacations
Employee Assistance Programs
Time Off to Volunteer
Matching Gifts Community Service Program
Holidays (in some locations)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Legal and Identity Protection Plans
Pet Insurance