E-Commerce Fulfillment Specialist

JuneShine Brands

7d • $78,000 - $88,000 • Remote

About The Position

This role is responsible for ensuring that every online order reaches the customer's door accurately and on time. The E-Commerce Fulfillment Specialist will report to the Sr. Logistics Manager and manage day-to-day relationships with 3PL partners. This position also serves as the operational link between the New Product Innovation (NPI) team and Direct-to-Consumer (DTC) fulfillment, supporting new product launches and the growth of direct-to-consumer sales across the company's brands.

Requirements

• 21 years of age or older at the time of application.
• 4+ years of experience in e-commerce operations, fulfillment, logistics, or supply chain.
• Experience working directly with 3PL partners in a DTC or e-commerce environment.
• Hands-on experience with a WMS or 3PL portal and a DTC order management platform (e.g., Shopify).
• Working proficiency in Excel or Google Sheets (lookups, pivot tables, basic reporting).
• Availability to respond to urgent business matters outside standard business hours when necessary.
• Must reside in the United States.

Nice To Haves

• Fulfillment experience in beverage, CPG, or regulated products (alcohol, THC/hemp-derived).
• Experience managing kitting or bundle SKUs.
• Experience supporting both DTC and wholesale fulfillment channels.

Responsibilities

• Manage the day-to-day relationship with 3PL partners, including leading weekly meetings to address issues, make operational decisions, and ensure accountability.
• Monitor daily DTC order flow across 3PL nodes to ensure orders are picked, packed, and shipped within Service Level Agreements (SLAs).
• Track and resolve fulfillment exceptions such as backorders, mis-picks, damaged inventory, and shipping delays, determining appropriate next steps and issuing billbacks up to $50,000.00 when necessary.
• Track and maintain inbound shipments and inventory levels across fulfillment nodes, including product SKUs and packaging/merchandise, allocating to each node, and reconciling against 3PL reporting. Flag shortages, risks, and real-time needs based on live DTC activity and incoming inventory.
• Coordinate fulfillment readiness for new product launches, including new SKU setup, packaging specifications, and 3PL onboarding prior to launch, onboarding new items and promotions, and executing test orders. Provide operational approval once fulfillment requirements are met.
• Support kitting and bundle fulfillment by confirming component availability, communicating assembly instructions to 3PLs, and creating supporting Standard Operating Procedures (SOPs).
• Support Procurement in vetting packout options for cost-effectiveness, including working with Stord procurement on box sourcing and test shipments.
• Coordinate the weekly allocation call with Marketing and drive operational next steps. Partner with Sr Logistics Manager and Demand Planning on allocation decisions using live DTC actuals and current inventory needs.
• Partner with Customer Service to resolve order-level issues, including wrong items, late deliveries, lost packages, damages, and mis-ships, determining operational next steps and communicating directly with Stord.
• Partner with Logistics, Marketing, and Demand Planning to provide fulfillment inputs and execute priorities, including peak-season and promotional volume planning.
• Report fulfillment performance, including on-time ship rate, error rate, cost per order, damages, and mis-ships on a regular cadence, including a monthly audit of 3PL issues and findings.
• Analyze recurring fulfillment issues, determine corrective actions, and recommend process improvements.
• Maintain existing fulfillment SOPs and create new SOPs as processes change and the business grows.
• Make day-to-day DTC fulfillment decisions with 3PL partners, including resolving exceptions, adjusting execution within established parameters, and recommending or implementing process changes as appropriate.
• Perform other related duties, responsibilities, and special projects as assigned based on business needs and organizational priorities.

Benefits

• Unlimited Paid Time Off
• Paid sick leave in accordance with state and local laws
• Healthcare coverage: up to 90% company contribution for employees and 25% for dependents
• Voluntary vision, dental, and accidental plans
• 401(k) with up to 4% company match, free financial coaching, student loan match support, and 529 education savings accounts
• 12 weeks of paid Equal Parental Leave, $500 Baby Bonding Bucks, and a sustainable baby gift
• Dedicated parental leave support, including a personalized dashboard, full pay transparency, and a specialist to handle every logistical detail
• Product and soft goods discounts & perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed