Vice President, Fulfillment Operations

Macmillan•Gordonsville, VA

2d•Hybrid

About The Position

MPS, a division of Macmillan Publishers, is seeking a Vice President, Fulfillment Operations for their Gordonsville facility. MPS provides back-office support, warehousing, and fulfillment for Macmillan US, serving as their primary distribution facility for North America. The Vice President, Fulfillment Operations is responsible for ensuring safe, efficient, scalable, and customer-focused fulfillment operations. This role is a key member of the executive leadership team, aligning execution with business strategy, building organizational capability, and leveraging technology, automation, and AI to enhance operational performance and meet customer commitments. The Vice President also contributes to enterprise strategy, long-range planning, organizational effectiveness, and key business decisions supporting sustainable growth and operational excellence.

Requirements

Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Logistics, Engineering, or a related field.
10+ years of progressive leadership experience within warehouse, fulfillment, manufacturing, distribution, or supply chain operations.
Demonstrated success leading large-scale operational teams in fast-paced environments.
Proven success driving operational improvements, managing budgets, improving organizational effectiveness, and developing high-performing teams.
Strategic Thinking, Executive Leadership, Change Leadership, and Financial Stewardship.
Capacity Planning, Process Optimization, Continuous Improvement, and Operational Scalability.
Executive Communication, Stakeholder Management, and Collaboration.
Data-Driven Decision Making, Digital Transformation, and AI Enablement.

Nice To Haves

Master's degree preferred.
Experience in publishing, retail distribution, fulfillment, manufacturing, or other high-SKU environments.
Experience implementing warehouse technologies, automation solutions, labor management systems, analytics platforms, or AI-enabled operational tools.
Lean, Six Sigma, or other continuous improvement certification.

Responsibilities

Establish and execute operational strategies that consistently achieve customer service, quality, productivity, safety, and financial objectives.
Serve as the executive owner of fulfillment service performance, partnering with Customer Service, Sales, and operational stakeholders to resolve issues impacting customer experience.
Achieve financial objectives through disciplined budget management, capital planning, and resource optimization.
Build and develop a high-performing fulfillment leadership team and establish succession planning strategies that strengthen organizational capability.
Evaluate and implement automation, robotics, analytics platforms, and AI-enabled solutions that improve efficiency and decision quality.
Maintain compliance with applicable regulatory, environmental, safety, and operational requirements, and champion a proactive culture of workplace safety.
Lead capacity planning to ensure facilities, workforce capabilities, and operational infrastructure are prepared to support future demand.
Ensure operational resilience through proactive risk management, contingency planning, and business continuity strategies.
Manage relationships with customers, vendors, consultants, technology providers, and strategic partners; remove barriers and support enterprise-wide initiatives.