Vice President of Learning and Development
About The Position
The Vice President of Enterprise Learning and Leadership Development is responsible for the strategic design, alignment, and execution of enterprise-wide training, leadership development, and organizational capability initiatives at West Shore Home. This role involves establishing and leading comprehensive strategies for training and leadership development, aligning them with the company's growth plans, operational priorities, and customer experience standards. The position also oversees the strategic operation of training centers, the design and delivery of various training programs, and the development of scalable leadership programs tailored to different leadership levels. A key aspect of this role is strengthening succession planning, leadership bench strength, and internal talent mobility in partnership with executive leadership and HR. The VP will also establish standards for training delivery, ensure content comprehension and application, and implement assessments for validation. Furthermore, this role owns the strategy, governance, and utilization of the company's Learning Management System (LMS) and is accountable for measuring leadership effectiveness, internal promotion readiness, succession health, and overall training effectiveness through KPIs.
Requirements
- Bachelor’s degree in Business, Education, Organizational Development, Human Resources, or a related field required
- Minimum of 10+ years of progressive experience in training or learning and development within a multi-site, high-growth organization.
- At least 5+ years of senior leadership experience overseeing enterprise, corporate, or functional training teams, including responsibility for strategy and results.
- Demonstrated experience designing and scaling enterprise-wide training strategies that support rapid growth, operational complexity, and workforce expansion.
Nice To Haves
- Master’s degree strongly preferred.
Responsibilities
- Establish and lead a comprehensive enterprise training strategy aligned with West Shore Home’s growth plans, operational priorities, and customer experience standards.
- Conduct ongoing strategic assessments to identify enterprise skill gaps, training needs, and opportunities for continuous improvement.
- Oversee the strategic operation, programming, and capacity planning and utilization of two state-of-the-art training centers, ensuring they are used efficiently.
- Oversee the design and delivery of initial, advanced, and ongoing training programs for Sales Consultants, Skilled Trades, and new & developing Managers across all functions.
- Establish and lead an enterprise-wide leadership development strategy aligned with West Shore Home’s growth objectives, operating model, and cultural expectations.
- Design scalable leadership development programs tailored to each level of leadership.
- Partner with executive leadership and HR to strengthen succession planning, leadership bench strength, and internal talent mobility.
- Establish standards for effective training delivery across all modalities (in-person, virtual, on-demand, blended).
- Ensure content is designed for strong comprehension and real-world application.
- Implement assessments, certifications, and readiness checks to validate understanding before role progression.
- Own the strategy, governance, and utilization of the Company’s Learning Management System (LMS).
- Measure leadership effectiveness, internal promotion readiness, succession health, and leadership bench strength across the organization.
- Track and report leadership development program outcomes, including retention, engagement, promotion rates, and performance improvement.
- Define, monitor, and report on training effectiveness KPIs across all learning functions.
Benefits
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) Retirement Plan with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Executive
