Vice President of Global Medical Operations

Antech Diagnostics•New York City, NY

About The Position

The Vice President, Global Medical Operations is a member of the Global Operations Leadership Team and is responsible for defining and executing the global strategy for Pathology, Radiology, and Consultation services. The role drives operational excellence, innovation, financial performance, and talent strategies to deliver an exceptional customer experience and support sustainable business growth. In partnership with North America and EU/APAC Commercial and Operations Leadership Teams, the VP translates business priorities and customer needs into actionable strategies, measurable objectives, and execution plans. The position leads five direct reports and a total team of approximately 230 Associates. The VP builds high-performing teams, influences senior stakeholders, drives transformation, and leverages emerging technologies, including AI, to improve service delivery and customer experience. The position also serves as a strategic partner to the COO and Commercial Senior Leaders, contributes to broader Global Operations strategy, and represents Medical Operations in leadership forums and relevant external engagements.

Requirements

Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent.
Board certification(s) required.
10+ years of relevant leadership experience, combining veterinary medical expertise, business acumen, and leadership experience.

Responsibilities

Define and lead the global Medical Operations strategy, setting priorities, objectives, roadmaps, and action plans aligned with business priorities and customer needs.
Translate strategic priorities into measurable initiatives with clear accountabilities, milestones, and success metrics.
Identify opportunities to optimize, scale, and transform Pathology, Radiology, and Consultation services globally.
Promote alignment and best-practice sharing across regions and medical disciplines while balancing global consistency with local market needs.
Monitor progress, identify risks and opportunities, and take corrective action to support successful execution.
Contribute to the broader Global Operations strategy as a member of the Operations Leadership Team.
Ensure Medical Operations meets service expectations for quality, turnaround times, responsiveness, and customer satisfaction.
Champion customer-centric strategies and partner with commercial leaders to understand customer expectations, market dynamics, and growth opportunities.
Turn customer insights, feedback, and business needs into operational priorities and continuous-improvement initiatives.
Collaborate with Commercial teams to strengthen the visibility, value proposition, and differentiation of Medical Operations services.
Build relationships with internal and external stakeholders, including veterinary professionals, customers, and industry partners.
Establish a data-driven performance-management culture using analytics and KPIs to drive accountability, improvement, and business results.
Define, monitor, and improve operational and customer experience metrics, including caseload, productivity, turnaround times, service quality, and customer satisfaction.
Develop performance dashboards and structured business reviews to evaluate progress, identify trends, and inform decisions.
Identify performance gaps, operational risks, and improvement opportunities, and translate findings into actionable recommendations.
Partner with Finance and Operations on resource allocation, capacity planning, productivity, and cost efficiency while maintaining service quality.
Drive financial performance, including budget planning, forecasting, and P&L accountability for global Medical Operations.
Lead, engage, and develop a high-performing global team, fostering accountability, collaboration, inclusion, and continuous improvement.
Define and drive talent attraction, development, and retention strategies to build capabilities and workforce readiness.
Identify talent challenges and opportunities and partner with P&O, Finance, Legal, and other stakeholders on sustainable solutions.
Coach and develop Directors to strengthen strategic thinking, decision-making, execution, and people leadership.
Lead Mars People processes, including Performance Development (PDP), Mars Associate Survey (MAS), talent and succession planning, and performance and reward management.
Translate Associate feedback and engagement insights into action plans that strengthen Associate experience and retention.
Foster collaboration, knowledge sharing, and professional development across medical disciplines and geographies.
Partner with internal and external organizations to support continuing education, professional development, and the medical talent pipeline.
Champion innovation and continuous improvement through technology, process optimization, and new ways of working.
Drive strategic adoption of AI, automation, and other emerging technologies to improve productivity, service quality, scalability, and customer experience.
Partner with Technology, Digital, Finance, Legal, and other functions to assess opportunities, develop business cases, prioritize investments, and execute transformation initiatives.
Serve as a strategic partner to the COO and Commercial Senior Leaders, providing data-driven insights and recommendations.
Develop and deliver executive-level presentations, business cases, strategic recommendations, and performance updates.
Build the Medical Operations Leadership Team's capabilities in structured analysis, recommendations, and presentations.
Influence and align cross-functional stakeholders around shared priorities and outcomes.
Represent Medical Operations in leadership forums, industry events, conferences, and external partnerships as appropriate.