Vice President of Field Operations
About The Position
John C. Cassidy Air Conditioning & Plumbing is seeking an experienced Vice President of Field Operations to lead and scale field operations across our growing residential HVAC and plumbing organization. This senior leader will be responsible for driving operational performance, profitability, customer experience, and consistency across multiple locations. The ideal candidate is a hands-on, field-focused operator who can develop leaders, establish scalable processes, and use performance data to drive continuous improvement. This role requires someone equally comfortable developing strategy with executive leadership and working directly with field teams to improve execution.
Requirements
- 10+ years of experience in residential HVAC, plumbing, electrical, or a related home-services business
- 5+ years leading multi-location or multi-market field operations
- Strong experience managing both service and installation operations
- Demonstrated responsibility for operating performance and P&L
- Proven experience scaling operations in a growing organization
- Strong understanding of residential home-services economics and field KPIs
- Experience developing frontline and senior operational leaders
- Data-driven and comfortable managing through performance metrics
- Strong communication, leadership, and problem-solving skills
- Ability to travel regularly between operating locations
- A field-oriented leadership style with the ability to identify operational challenges, coach managers, implement solutions, and replicate successful practices across multiple locations
Responsibilities
- Lead multi-location HVAC service, installation, and plumbing operations
- Drive revenue, gross margin, productivity, capacity, quality, and customer satisfaction
- Establish consistent operating standards and best practices across locations
- Develop and coach service, installation, plumbing, and regional operations leaders
- Monitor field KPIs and implement action plans to improve underperforming areas
- Improve technician and installer productivity, utilization, and overall field efficiency
- Drive HVAC service-to-replacement performance and installation profitability
- Build and scale profitable plumbing operations
- Reduce callbacks, warranty costs, and customer complaints
- Partner with Finance and executive leadership on budgets, forecasts, and operating performance
- Improve recruiting, onboarding, training, retention, and career development for field teams
- Optimize dispatch, scheduling, routing, and field technology
- Maintain a strong field presence across company locations
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
