Vice President of Delivery
About The Position
Foresight is seeking a VP of Delivery to fundamentally transform its delivery function. This role moves beyond traditional customer success, leading a high-impact, high-urgency team composed of top-tier ex-consultants and technical AI specialists. The team bridges the gap between Foresight's AI-driven software platform and its customers, acting as the operational backbone to ensure clients achieve their engineering and scheduling objectives. The VP of Delivery will be responsible for building and scaling this organization, driving implementations, technical adoption, and continuous feedback loops from the field to product development. Ultimately, this role will drive revenue growth through expansion while minimizing customer churn.
Requirements
- Proven Delivery leader with experience in high-growth, global, software or technology businesses.
- Experience delivering AI, data, or workflow-heavy solutions in regulated environments.
- Strong systems-thinking and architectural judgment across services, data, and infrastructure.
- Comfortable operating in ambiguity and driving discovery with senior stakeholders.
- Significant track record of managing Delivery teams, preferably within the construction or enterprise software sectors, focused on supporting highly complex enterprise clients with diverse stakeholder groups.
- Action-oriented and hands-on operator who can fluidly shift between strategic leadership and tactical execution in a dynamic environment.
- Demonstrated success navigating ambiguity and building from the ground up, ideally within a fast-paced, scaling technology company.
- Data-driven mindset with the ability to generate, interpret, and act on customer success metrics to inform business decisions and track progress.
- Experience working in globally distributed and cross-cultural workforces during periods of rapid growth and transformation.
Responsibilities
- Recruit, mentor, and scale a world-class Delivery organization, defining hiring standards, onboarding programs, and career progression frameworks.
- Own the technical strategy and delivery excellence for the company's most strategic accounts.
- Oversee the scoping, design, and rollout of complex technical solutions into customer environments.
- Supervise the execution of account workplans, milestone tracking, and quality assurance for the global enterprise portfolio.
- Partner with Sales and Product leadership, acting as the Voice-of-the-Customer to influence product roadmaps based on customer feedback.
- Define operational frameworks for the delivery organization, ensuring smooth handoffs and establishing metrics for customer success and ROI.
- Drive retention and expansion by ensuring customers achieve their business outcomes.
- Establish institutional memory, rigorous playbooks, QA metrics, and predictable, forward-looking risk mitigation processes.
Benefits
- Equity in a fast-growing, well-funded startup
- Defined growth path into more client-facing, sales-oriented work
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
