Vice President of Community Management - Southern California

KEYSTONE PACIFIC PROPERT Y MANAGEMENT • Carlsbad, CA

9h • Hybrid

About The Position

Keystone Pacific Property Management, LLC is seeking a Vice President of Community Management to join their team. This senior leadership position is responsible for overseeing the effective management of communities within the organization's portfolio in Southern California. The role involves providing strategic direction, leadership, and support to community managers, fostering client relationships, and ensuring operational excellence. As part of the executive leadership team, this role will participate in overall company strategic goal setting and initiatives. Keystone is a Great Place to Work certified company that focuses on empowering team members, nurturing talents, and fostering a culture of open feedback and continuous growth.

Requirements

• Strong business operations and financial acumen.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Ability to lead and influence change.
• Superior customer service and conflict management skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to travel as needed to fulfill job responsibilities.
• Proficient with Microsoft Office Suite or related software.
• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Verifiable references.
• Able to pass a background check.

Nice To Haves

• Professional designations such as CMCA (Certified Manager of Community Associations) or PCAM (Professional Community Association Manager) are highly desirable.
• Strong knowledge of community association governance and financial management.

Responsibilities

• Establishes, implements, executes, and communicates the strategic direction of the Community Management division.
• Cultivates and maintains strong client relationships by understanding their unique needs and delivering tailored community management solutions.
• Acts as a primary point of contact for key client accounts, addressing concerns, and ensuring client satisfaction.
• Collaborates with executive leadership to develop and meet company goals.
• Collaborates with other divisions and departments to carry out the organization’s goals and objectives.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, is in line with the organization’s business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Oversees the daily workflow of the department.
• Ensures team members are performing to expectations and achieving their goals by providing feedback coaching, training/development, conducting performance evaluations, and addressing performance issues as needed.
• Participates in merit increase decisions and promotions for their department.
• Participates in the recruiting, interviewing, and hiring process.
• Identifies training needs and ensures proper training is developed and provided.
• Establishes and administers the department’s budget.
• Presents periodic performance reports and metrics to the Chief Executive Officer and other leadership.
• Practice and adhere to Keystone’s core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Benefits

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive