Vice President, Client Relationship Management

Confidential Company•New York, NY

4d•$175,000 - $190,000

About The Position

The Vice President of Client Relationship Management leads strategic business development and drives new revenue growth across North America. The role identifies, develops, and secures enterprise-level opportunities by positioning the company’s outsourcing, workplace services, and document management solutions. The successful candidate will expand market presence, build a qualified opportunity pipeline, and deliver sustainable, profitable growth. This is a senior enterprise sales role requiring executive relationship management, consultative selling, and disciplined sales execution. The Vice President engages C-suite executives and senior decision-makers, navigates complex sales cycles, and pursues high-value contracts with Fortune 1000 and similarly sized organizations, including opportunities exceeding $10 million in Total Contract Value. Travel is approximately 25%, depending on business and client needs. The position may involve work in both on-site and remote environments and collaboration across time zones.

Requirements

7–10+ years of progressive sales experience, preferably in Document Outsourcing and/or Business Process Outsourcing (BPO).
Bachelor’s or Master’s degree in Business Administration, Marketing, Technology, Liberal Arts, or a related discipline.
Proven success selling to C-suite executives and other senior-level decision-makers.
Demonstrated experience selling to Fortune 1000 and similarly sized enterprise organizations.
Track record of developing and closing complex enterprise sales opportunities, including deals exceeding $10 million in Total Contract Value.
Experience with complex sales cycles involving multiple decision-makers or executive committees, cross-functional requirements, competing departmental priorities, and multiple competitors.
Experience with consultative, value-based selling that emphasizes business impact and solutions over price.
Consistent history of meeting or exceeding sales quotas and revenue targets.
Ability to identify, qualify, and develop targeted prospects into viable business opportunities.
Experience managing and forecasting a sales pipeline while maintaining substantial prospecting and business development activity.
Strong business planning skills, including territory development and account strategy.
Exceptional executive presence and ability to influence and build credibility with senior stakeholders.
Highly developed consultative selling, negotiation, and relationship management skills.
Strategic thinking and business planning capabilities, including translating strategy into measurable results.
Excellent verbal and written communication skills, including presentation skills for individuals and large audiences.
Strong analytical, problem-solving, business judgment, and decision-making abilities.
Leadership capabilities, initiative, accountability, and a results-oriented mindset.
Excellent organizational skills and ability to manage multiple priorities and competing deadlines.
Self-awareness, adaptability, and resilience when navigating rejection and complex business challenges.
Proficiency in sales processes, consultative selling methodologies, standard business technology, and computer applications.
Ability to work independently and collaborate effectively with cross-functional teams.
Ability to work in on-site and remote environments and collaborate across multiple time zones.
Ability to communicate effectively in person, virtually, and by telephone.
Ability to manage competing priorities, deadlines, rejection, and challenging business situations professionally.

Nice To Haves

Experience in Financial Services, Banking, Legal, and/or Insurance industries.
Understanding of organizational information management, document processing, and/or business process workflows.

Responsibilities

Identify, target, and pursue new business opportunities within large, complex organizations through prospecting, networking, social media, cold calling, and other business development channels.
Drive new business from initial prospecting through negotiation and close, meeting or exceeding sales targets and securing complex, high-value opportunities.
Establish credibility and cultivate long-term relationships with C-suite executives, senior decision-makers, and key stakeholders.
Understand client objectives, operational challenges, and information or document processing workflows to identify and position relevant company solutions.
Develop and execute territory and account plans with internal stakeholders to prioritize opportunities that support revenue growth, profitability, and long-term client satisfaction.
Maintain a qualified sales pipeline, manage sales activity against performance metrics, forecast progress, and implement corrective strategies as needed.
Navigate complex sales processes involving multiple decision-makers, competing priorities, cross-functional requirements, competitors, and bidding processes.
Balance long-term strategic objectives with hands-on sales execution, sound judgment, accountability, and management of multiple priorities.
Lead presentations and executive-level discussions explaining the company’s offerings, capabilities, and potential business impact.

Benefits

Career growth opportunities and opportunities to learn and use a variety of skills.
Learning and development opportunities.
Employee recognition programs.
Medical insurance.
Dental insurance.
Vision insurance.
Health care flexible spending account (HCFSA).
Dependent care flexible spending account (DCFSA).
Health savings account (HSA).
Commuter transit and parking benefits.
Supplemental life insurance.
Accident insurance.
Critical illness insurance.
Hospital indemnity insurance.
Legal program.
Identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Short-term disability insurance.
Life insurance.
401(k) with matching.
Entertainment discounts.
Paid time off.