Vice President, Client Management
About The Position
The Vice President, Client Management leads strategic planning and develops and maintains revenue cycle management (RCM) client relationships. The role builds ongoing knowledge of client revenue-cycle trends and identifies proactive measures aligned with best practices. It develops a client-success operating model tailored to different client segments, creates an analytics-driven client-success playbook and dashboards, and shapes client support and service needs as the organization moves toward AI- and technology-enabled models. The position champions enterprise-wide process, system, and product improvements to increase operational performance and scalability. It manages executive relationships with high-value and complex clients, provides RCM consultation and thought leadership, and oversees operational performance analysis to help achieve service-level agreements, performance targets, and client satisfaction goals. The role also identifies service-expansion opportunities and collaborates with Sales and Marketing on strategic growth and client engagement. Other duties supporting the overall objective of the position may be assigned.
Requirements
- Bachelor's degree in Business Administration, Health Management Information Systems, or a related field, or a combination of education and experience that provides the required qualifications.
- 10 or more years of progressive RCM experience or related leadership experience.
- Practice Management Software experience.
- Knowledge of revenue cycle management best practices and business processes and drivers for large providers.
- Leadership, executive-level communication and presentation, negotiation, strategic, and analytical skills.
- Ability to leverage best practices to identify and meet customer needs and improve internal practices and efficiencies.
- Ability to manage and establish credibility within an organization.
- Ability to demonstrate supportive cross-functional relationships with peers, clients, partners, and management.
- Ability to oversee and balance multiple competing priorities.
Responsibilities
- Lead strategic planning and develop and maintain RCM client relationships.
- Maintain knowledge of client revenue-cycle trends and identify proactive measures aligned with best practices.
- Develop and maintain executive engagement and relationship management with clients.
- Develop a client-success operating model with different leverage models for different client segments.
- Establish an analytics-driven client-success playbook and client dashboards.
- Shape client support and service needs as the organization moves toward AI- and technology-enabled models.
- Champion enterprise-wide process, system, and product enhancements to optimize operational performance and scalability.
- Cultivate and manage executive-level relationships with key, high-value, and complex clients in collaboration with the Client Success team, aligning with client goals and strategic priorities.
- Provide clients with high-level consultation and thought leadership based on revenue cycle management expertise.
- Oversee analysis of operational performance metrics, identify critical trends and risk areas, and partner with internal operational leaders to achieve SLAs, performance targets, and client satisfaction goals.
- Identify service-expansion opportunities and collaborate with Sales and Marketing to support strategic growth initiatives and client engagement.
- Perform other duties that support the overall objective of the position.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
