Vice President | Infrastructure and Security Operations

CBIZ•Kansas City, MO

8d•Hybrid

About The Position

CBIZ Benefits & Insurance is separating from CBIZ and needs to establish its own secure, resilient technology foundation. The Vice President of Infrastructure and Security Operations owns cloud infrastructure and computing, networks, end-user computing, the service desk, telecommunications, and security operations. The role leads the move away from CBIZ-provided infrastructure and transition services agreements (TSAs), while building a small, nimble team that relies on managed service providers (MSPs and MSSPs) and strategic partner relationships. The position uses simplicity, automation, and AI to reduce cost while protecting sensitive data. The VP sets the strategy and enterprise standards for infrastructure and security operations, develops a multi-year platform roadmap, and establishes disaster recovery and resiliency practices. The role leads infrastructure separation and TSA exits, oversees operational service delivery and security, enables safe and governed AI use, manages vendors and partners, and owns the infrastructure and security operations budget. Success includes completing separation from CBIZ within the TSA window, establishing a stable and secure zero-trust environment with clean audits, creating a trusted service desk and transparent SLA framework, reducing operating cost and complexity, enabling safe AI adoption, and building an engaged team and strong partner relationships.

Requirements

At least 10 years of relevant experience in the field or industry; the posting also specifies 10+ years leading infrastructure, cloud, and operations teams at a senior level.
Demonstrated leadership and management strengths from a strategic perspective.
Experience leading a carve-out, divestiture, or TSA-based separation.
Experience selecting and managing MSP and MSSP services and managing onshore and offshore teams.
Experience designing and implementing zero-trust environments.
Experience using automation and AI to reduce cost and increase simplicity.
Experience enabling safe AI use while protecting sensitive data.
Experience creating and managing a service desk, critical metrics, and SLAs.
Experience with cloud platforms (Azure, AWS, or both) and hybrid environments, using a business-case approach to cloud decisions.
Strong grasp of resiliency, disaster recovery, and incident management.
Demonstrated procurement rigor and success building strong partner relationships.
Experience leading a small, nimble team that relies on MSP services.
Strong collaboration skills and ability to explain technical issues to non-technical and senior stakeholders.
Excellent verbal and written communication skills; ability to collaborate across internal groups, anticipate problems, creatively assess alternatives, and manage conflicts.
Credentialed in applicable areas of expertise, as stated in the minimum qualifications.
Bachelor's degree in a technical field is listed among the preferred qualifications.

Nice To Haves

Experience in benefits, insurance, or financial services.
Private equity or sponsor-backed company experience, including board and sponsor reporting.
Experience with telecommunications and call center technology, including Genesys.
Experience with large enterprise platforms such as ServiceNow and Salesforce.
Relevant certifications, for example CISSP, CISM, ITIL, or cloud certifications.
Bachelor's degree in a technical field; an advanced degree is a plus.

Responsibilities

Set the mission, vision, and strategy for infrastructure and security operations in alignment with the CIO's technology vision and business plan.
Define enterprise standards and architecture for cloud, network, end-user computing, and telecommunications.
Evaluate current and future infrastructure needs and publish a multi-year platform roadmap.
Use next-generation solutions, automation, and AI to reduce costs and increase simplicity.
Develop and maintain disaster recovery and resiliency strategy for critical systems.
Lead infrastructure separation from CBIZ, including tenant and domain separation, network and connectivity build, Day-One readiness, and standalone operations.
Manage TSAs and define exit criteria so dependence on CBIZ ends on a commercially bounded schedule.
Work with the Applications leader on sequencing, data separation, and cutover.
Create and manage the service desk, including its service model, tooling, staffing, and employee experience.
Create and manage operational metrics and SLAs, with regular reporting on availability, incident response, and service quality.
Oversee monitoring, maintenance, upgrades, and administration of IT systems using ITIL-aligned practices.
Manage contact center and telephony infrastructure in partnership with the business, including the Genesys platform where applicable.
Implement process improvements and automation to reduce manual work and operating cost.
Design and implement zero-trust environments, including identity, device, network, and data controls.
Lead security operations, including endpoint protection, monitoring and response, vulnerability management, and identity and access management.
Enable safe and effective organizational use of AI solutions through governance that protects sensitive data, including PII and client and carrier data.
Build and maintain controls and audit evidence for SOC 2 and PHI/PII requirements.
Select and manage MSP and MSSP services and manage onshore and offshore teams.
Apply procurement rigor to vendor decisions, including requirements, competitive evaluation, contract terms, and SLAs.
Build strategic partner relationships that create value and resilience for the company.
Build and lead a small, nimble team that relies on MSP services, with clear ownership and accountability.
Support the technology intake process so infrastructure demand is tied to a strong business case and priority.
Own the infrastructure and security operations budget, including capex and opex.