Vice President, ICHRA Digital Product & Experience

Centene Corporation•Remote-MO, MO

1d•$171,900 - $326,900•Remote

About The Position

Leads the strategy, development, and execution of product, customer experience, digital and operational capabilities for the ICHRA business. Responsible for translating customer and market insights into scalable solutions, driving digital innovation, operational excellence, and business growth. Partners across product, technology, operations, and external stakeholders to deliver differentiated experiences, optimize performance, and achieve strategic outcomes in a highly matrixed environment. At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Requirements

Bachelor's degree in a related field required.
10+ years of product management, business operations, customer experience, strategy, or related disciplines required.
Experience in strategic management required.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Nice To Haves

Master's Degree preferred.

Responsibilities

Lead the end-to-end ICHRA product strategy, roadmap, and capability development across employer, broker, administrator, and member experiences.
Translate customer, broker, employer, administrator, member, and market insights into scalable products, digital, service, and operational solutions that support growth and improve stakeholder experience.
Partner with technology, operations, and business leaders to deliver scalable, customer-centric solutions, drive platform and process optimization, lead strategic technology investments, and ensure successful execution of key initiatives through influence, stakeholder alignment, and operational rigor.
Lead the design and continuous improvement of customer, broker, employer, and administrator experiences across digital and service channels, enhancing engagement, satisfaction, retention, and overall business performance.
Monitor and optimize key business performance metrics, ensuring strategic objectives are effectively translated into operational execution and measurable outcomes.
Execute projects and activities to ensure business is meeting all product goals.
Performs other duties as assigned.
Comply with all policies and standards.