Vice President, Digital Commerce & Experience

Equinix•Redwood City, CA

2d•Hybrid

About The Position

Reporting to the Chief Digital and Innovation Officer (CDIO), the Head of Digital for Commerce and Experience is a strategic and outcome-focused product and engineering executive responsible for leading the vision, product strategy, and delivery of end-to-end delivering a scalable, data-driven, and future-forward bespoke digital platform for global sales and services. This will give enterprise and hyperscaler customers, and the partners who sell to them, a single place to buy our products and services and see how those are performing — across every region in which we operate. This VP will serve as a technology and innovation partner to the co-sponsors - Chief Revenue Officer (CRO) and Chief Product Officer (CPO) – with aim of delivering frictionless, zero-touch and world-class experiences for both customers and our channel partners. The ultimate goal is to extend the experience to employees globally. This leader will own product strategy, UI/UX design, engineering and operations and full delivery for the platforms while collaborating with CRO, CPO and Data Center Operations users, and have full end-to-end accountability and empowerment for their platform with AI, cyber-security and architecture teams also as part of their extended leadership teams. The platform will underpin billions of dollars of revenue and plays a pivotal role in shaping how Equinix evolves its sales and service capabilities in the age of AI inferencing.

Requirements

Bachelor’s degree in Information Technology, Business Administration, or a related field; MBA or advanced degree preferred
12+ years of experience in product management, digital transformation or technology leadership with at least five years in a senior leadership role related to B2B marketplaces or sales and service portals
Proven success leading digital initiatives that support revenue growth and commercial growth
Strong business acumen and understanding of sales, marketing go-to-market dynamics and revenue strategies
Strategic thinker with a customer-centric mindset and a passion for innovation.
Demonstrated ability to collaborate and partner effectively with executive stakeholders, especially in complex, matrixed organizations
Excellent problem-solving ability to understand business stakeholder needs, drive prioritization, and deliver systems
Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity
Ability to provide thought leadership, think strategically and effectively communicate vision and influence across the organization
Ability to be data driven, decisive, execution-focused and results-oriented to ensure strategy translates to outcomes
Product / engineering mindset with passion and experience in major transformations at a global scale across cultures, in a matrix driven org
Exceptional leader who excels at driving bold and meaningful change at scale and across multiple dimensions with a heavy outcome focused mindset

Nice To Haves

Cultivates Innovation – Fosters a climate where innovation can thrive and creates new and better ways for the areas to be successful. Encourages innovative risk taking and embraces failure as a part of innovation

Responsibilities

Strategic partner to CDIO, CRO and CPO organization to define and execute a product and platform strategy for portals
Champion an AI-first and data-driven mindset and collaborate closely with the AI team to help bring predictive AI to targeted marketing and propensity to buy to maximise revenue
Partner with business operations leaders to drive process optimization to bring about a full process transformation alongside the digital transformation. This is a key aspect and a collaborative mindset with a delivery focus is key - $10Bn of revenue is dependent on this
Own the full product lifecycle—from ideation and prioritization to delivery, adoption, and continuous improvement—of all portals supporting the CRO and CPO functions
Build and lead a high-performing product team to drive innovation, agile delivery, and measurable outcomes
Prioritize features and investments based on business value, ROI, and stakeholder input, ensuring transparency and alignment
Act as the voice of the business within DIO and the voice of digital within the Revenue and Products organizations
Proactively engage with CRO (Sales, Marketing, Customer Success, Channel Partner), CPO (product leaders) and Data Center Operations to understand pain points and opportunities as well as Business Operations for process simplification
Lead change management efforts and champion digital adoption across the revenue organization
Lead the design and implementation of innovative solutions that enhance customer experience and operational performance
Utilize data analytics and customer feedback to inform decision-making and drive continuous improvement
Identify and apply emerging technologies to improve sales performance, customer insights, and operational agility
Drive automation, AI/ML, and analytics use cases that improve forecasting accuracy, customer targeting, personalization, and revenue predictability
Benchmark and stay informed about trends in sales technology, revenue intelligence, and commercial platforms
Build, coach and expand the Commerce & Experience digital team to support the business’ success