Assistant Vice President, Digital Student Experience

University of Maryland Global Campus•Adelphi, MD

5d•$147,000 - $162,000•Hybrid

About The Position

University of Maryland Global Campus (UMGC) is seeking an innovative and dynamic individual to join our team as an Assistant Vice President, Digital Student Experience (AVP). Reporting to the Vice President, Learner Experience Design, this AVP is responsible for driving improvements in the student experience across the lifecycle, focusing on platforms, processes, and services managed within Learner Experience and Success (LENS). The AVP will serve as an internal consultant to SMEs across the institution, identify student pain points across services, products, and platforms, and translate them into actionable roadmaps that generate improved outcomes in satisfaction, success, and retention. The AVP will serve as the primary liaison connecting LENS to the UMGC IT department, acting as an advocate for our learners to ensure their needs remain at the forefront of digital experience initiatives. The ideal candidate is curious, data-driven, student-centered, and committed to delivering measurable results. The AVP will focus on three (3) primary KPIs: · Learner Engagement: Active user volume across platforms and services, time spent on processes and activities, and interaction/click-through rates · Learner Satisfaction: Net Promoter Score (NPS) and structured student feedback · Learner Behavior: Action and task completion rates, submission metrics, and positive behavioral shifts Local candidates can work a hybrid schedule (in-office 1-2 days a week) otherwise the position is remote. Additional accountabilities include: Student-Centric Advocacy · Serves as the voice of our learners, actively advocating for their needs across all digital touchpoints · Collaborates cross-functionally to champion a student-centric approach across the online learning ecosystem · Evaluates and enhances how students access and navigate UMGC support and service platforms to eliminate barriers and streamline workflows Experimentation & Iteration · Fosters a culture of experimentation and innovation, encouraging continuous testing and iteration of assumptions to enhance the digital student experience · Implements agile methodologies to swiftly adapt to evolving student needs and technological advancements, including test-and-learn portfolio management · Oversees the technology and platform initiatives within LENS · Serves as the business lead and primary bridge to the UMGC IT team, translating LENS operational and functional requirements into technical roadmaps and ensuring the seamless integration of student-facing solutions Data-Driven Strategy · Utilizes both qualitative and quantitative research to guide strategic decision-making · Establishes tracking, analytics, and reporting capabilities to bring actionable learner insights into organizational strategy and operational priorities · Develops and executes evidence-based initiatives to elevate digital engagement, retention, and overall learner satisfaction Thought Leadership · Serves as a thought leader in the field of digital student experience and student-centricity · Represents the University at a national level by presenting and engaging in discussions to share insights, best practices, and innovations in the digital education space Performs other job-related duties as assigned

Requirements

Demonstrated ability to get things done.
An earned Master’s degree from a regionally accredited institution of higher learning.
At least ten years of relevant experience including at least three (3) years in a supervisory role.
Proven track record of experience in the digital student experience area or a related area.
Strong analytical and problem-solving skills with a focus on data-driven decision-making.
Excellent communication and presentation skills with a history of successfully leading and inspiring cross-functional teams.

Nice To Haves

Evidence of being an inspiring team player/coach able to quickly gain credibility and build relationships across an organization.
Ability to work through competing interests.
The ability to bridge business strategy and tactics by seeing the big picture while simultaneously understanding all the steps and stakeholders involved in order to achieve it.
Successful experience leading teams in multicultural workplace.
Successful experience in a higher education workplace.

Responsibilities

Driving improvements in the student experience across the lifecycle, focusing on platforms, processes, and services managed within Learner Experience and Success (LENS).
Serving as an internal consultant to SMEs across the institution.
Identifying student pain points across services, products, and platforms, and translating them into actionable roadmaps that generate improved outcomes in satisfaction, success, and retention.
Serving as the primary liaison connecting LENS to the UMGC IT department, acting as an advocate for learners.
Serving as the voice of our learners, actively advocating for their needs across all digital touchpoints.
Collaborating cross-functionally to champion a student-centric approach across the online learning ecosystem.
Evaluating and enhancing how students access and navigate UMGC support and service platforms to eliminate barriers and streamline workflows.
Fostering a culture of experimentation and innovation, encouraging continuous testing and iteration of assumptions to enhance the digital student experience.
Implementing agile methodologies to swiftly adapt to evolving student needs and technological advancements, including test-and-learn portfolio management.
Overseeing the technology and platform initiatives within LENS.
Serving as the business lead and primary bridge to the UMGC IT team, translating LENS operational and functional requirements into technical roadmaps and ensuring the seamless integration of student-facing solutions.
Utilizing both qualitative and quantitative research to guide strategic decision-making.
Establishing tracking, analytics, and reporting capabilities to bring actionable learner insights into organizational strategy and operational priorities.
Developing and executing evidence-based initiatives to elevate digital engagement, retention, and overall learner satisfaction.
Serving as a thought leader in the field of digital student experience and student-centricity.
Representing the University at a national level by presenting and engaging in discussions to share insights, best practices, and innovations in the digital education space.
Performing other job-related duties as assigned.

Benefits

22 days of paid vacation
15 days of sick leave
3 personal days
16 paid holidays (17 during general election years)
Health care, medical with vision, dental, and prescription plans for both individuals and families
Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability (LTD) Insurance
Flexible Spending Accounts for medical and dependent care expenses
Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS)
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options
Tuition Remission for Regular Exempt Staff
Spouses and dependent children are eligible for undergraduate tuition remission after two years of service