Senior Vice President, Product & Experience

Tinker Federal Credit Union•Oklahoma City, OK

About The Position

Tinker Federal Credit Union’s Digital Strategy department has an immediate opening for a Senior Vice President, Product and Experience! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU! As a Senior Vice President, Product and Experience, you will be responsible for the following: Driving strategic leadership for the credit union's product strategy, digital experiences, technology-enabled solutions, and enterprise experience initiatives. Leading the enterprise vision for user and member experience transformation, ensuring products, channels, technologies, and services align with strategic objectives, growth priorities, and user and member needs. Through innovation, digital advancement, and data-informed decision-making, this role drives engagement, organizational performance, and sustainable growth.

Requirements

A bachelor’s degree and ten years of progressively responsible experience in product ownership, product strategy, experience management, digital solutions, or related functions within a financial institution are required, three of which must have been in a supervisory or management role.
Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education.
Incumbent Bonding REQUIRED by TFCU’s chosen authority.
Extensive knowledge of product management, member experience strategy, and enterprise transformation principles.
Demonstrated ability to evaluate strategic opportunities, balance competing priorities, and make portfolio investment decisions based on member value, business impact, risk, and organizational objectives.
Extensive expertise in digital banking platforms, systems, and best practices, with a deep understanding of digital and member engagement strategies.
Strong analytical, technical, and leadership capabilities to guide enterprise product strategy, member experience transformation, and technology-driven innovation.
Strong knowledge of consumer and business financial products, lending practices, payments, and member service delivery models.
Ability to lead organizational adoption of digital capabilities, technology solutions, and member engagement strategies through effective change leadership and stakeholder engagement.
Comprehensive understanding of credit union services, policies, and procedures, with thorough knowledge of relevant federal and state regulatory requirements.
Strong understanding of financial performance drivers, regulatory compliance, operational risk management, and governance practices within a financial institution.
Exceptional communication, organizational, interpersonal, and executive influence skills, enabling effective leadership of cross-functional teams and alignment of stakeholders around strategic objectives.
Demonstrated success in leading strategic planning and execution within financial institutions, including product ownership, experience transformation, innovation, and technology-enabled solutions.

Responsibilities

Driving strategic leadership for the credit union's product strategy, digital experiences, technology-enabled solutions, and enterprise experience initiatives.
Leading the enterprise vision for user and member experience transformation, ensuring products, channels, technologies, and services align with strategic objectives, growth priorities, and user and member needs.
Through innovation, digital advancement, and data-informed decision-making, this role drives engagement, organizational performance, and sustainable growth.