Vice President, Head of Canada Payment Operations

ADP•Toronto, ON

1d•Hybrid

About The Position

As the Head of International Money Movement (IMM) Canada (CAD) Payment Operations, the role will be responsible for the identification, oversight and leadership of all CAD IMM operational functions. This will include the effective management and leadership of the payments processing, exception handling, financial risk compliance and the client facing Financial Services call center. This also includes daily management of the EFT payments and receipts activity and related exception activity for the mission critical Banking Services area in respect of Financial Partner service level agreements / deadlines and Client payroll funding. This unit has management responsibility for daily EFT file processing representing over $200 billion annually in client funds management and administers the daily risk management activities of the reverse positive pay process related to cheque reconciliation, returned items for NSF and collection of large value / high risk payrolls funded by wire transfer (approx. $1 billion per month). Furthermore, this position is also responsible for accurate and timely formal credit reviews for client onboarding, over-threshold approvals as well as Bank validation and ‘loss prevention’ practices for the SBS client base. This position is further responsible for the timely and accurate remittance of $75 billion in payroll source deductions annually to Government Agencies for all clients along with management and direction of ADP's high volume Financial Call Centre administering 100,000 calls annually (60,000 inbound and 40,000 outbound) and the achievement of required service levels. The incumbent is further responsible for the planning and co-ordination of all IMMS project initiatives related to the EFT payments and receipts processing activities, related exception activity, Business Continuity Plan and Third Party payments for ADP Canada with support to EMEA and APAC Payment Operations. This position has responsibility for a $10 million annual department budget inclusive of $4 million in bank fees and maintenance and negotiation of all Financial Partner agreements, fee negotiation, relationship management with Financial Partners and Government Tax Agencies and is an authorized signing officer for corporate disbursements.

Requirements

12+ years experience, including 5+ years in a senior leadership in cash management or processing operations for a major Canadian or International financial institution
Professional accounting background preferred (CPA, CA, CMA, or CGA) or equivalent senior‑level operational leadership experience
Deep expertise in payments and clearing systems, including Payments Canada rules and regulations (ACSS, LVTS, Wire); exposure to international payments preferred
Post Secondary Education (University) required
Requires oversight to a call center team with representation until 8pm EST and works across international times zones for special project or situational need as may arise.

Responsibilities

Ongoing direction, planning and management of ADP Canada’s money movement operational areas including EFT payments processing, related exception activity, returned items, cross border payments / receipts, Client payroll funding, remittance of Client payroll source deductions and Third Party payment activity (over $200 billion annually)
Planning and coordinating developmental work initiatives related to ADP Canada's International Money Movement system (IMM) for payments / receipts processing, Tax and Third party remittance services for domestic operations with support to EMEA / APAC banking Operations / initiatives across time zones.
Manage and direct ADP's high volume Financial Services Call Centre and client interface for payroll funding to ensure the attainment of company level service benchmarks, high risk funds collection ($1 Billion per month) and adequate Financial support to ADP's total client base. Assesses and levies late funding penalties to correct abhorrent behavior in the funding of national level or high risk Clients.
Maintains fraud detection and loss prevention practices to circumvent losses which have reached into the millions at times. This will include upfront review and bank account verification along with screening for funding on new start high risk payrolls.
Works directly with ADP Financial Partners and Corporate Treasury in the negotiation and implementation of new banking services or related enhancements for the ADP Canada (both Business or Trust application).
Manage Bank and Government relationships from an operations perspective maintaining adherence to all employer guidelines and regulatory requirements. Acts as the senior tax representative in this regard and the negotiation of fees or penalty situations at all Client levels.
Responsible for the credit review and management of all large National Clients funding by wire along with a dedicated funding team and NSF collections area to recoup potential losses
Management responsibility for the coaching, development, back up and succession plan for all CAD Payment Operations associates to ensure continuity of operations, promote talent / succession with development initiatives and proper support to the business.
Responsible for field communications regarding statutory bank holidays, processing disruptions and related financial or scheduling impact with regard to the timely delivery of payroll deposit items.
Provide banking and tax support to client service associates in all regions and to ADP Canada management as required under new banking and tax initiatives.
Responsible for Business user departmental liaison for contingency planning and event situations in support of the Business Continuity Plan for all areas across multiple sites (Toronto and Halifax).
Other projects as assigned by management