Vice President - Head of Business Support - Operations

U.S. Bank National Association • Charlotte, NC

11d • $126,820 - $149,200 • Hybrid

About The Position

U.S. Bank is seeking an experienced, results-driven Vice President to lead and develop a centralized Business Support function within Broker-Dealer Operations. This leadership role will shape a scalable, efficient, and well-controlled support function that strengthens operational governance and management oversight while enabling business growth and transformation. The role reports to the Head of Broker-Dealer Operations and leads a team responsible for operational governance, management reporting, business administration, issue-management coordination, process improvement, and strategic execution support.

The position is based in Charlotte or Saint Paul and requires working from a U.S. Bank location three or more days per week. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. local time.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field, or equivalent relevant experience.
• At least 8 years of experience in financial services, broker-dealer operations, capital markets operations, business management, or operational governance.

Nice To Haves

• At least 3 years of people-management or demonstrated leadership experience.
• At least 10 years of experience within a broker-dealer, investment bank, or capital markets organization.
• Strong understanding of securities operations, trade lifecycle processes, clearing and settlement, and related operational support functions.
• Experience overseeing operational processes, management reporting, governance, and risk- or control-related activities.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and deliver results in a complex, fast-paced environment.
• Experience building or transforming business support, business management, or operational governance teams.
• Ability to lead teams, establish performance expectations, and develop talent.
• Experience supporting regulatory examinations, internal audits, operational risk assessments, and remediation programs.
• Experience with business transformation, operating model redesign, technology modernization, or organizational integration.
• Advanced proficiency in Excel and PowerPoint; familiarity with Power BI, Tableau, ServiceNow, or comparable reporting and workflow tools.
• Strong executive communication skills and ability to engage effectively with senior stakeholders.
• Demonstrated success driving process improvements, operational efficiencies, and control enhancements.
• FINRA registrations or relevant industry certifications, as applicable.

Responsibilities

• Lead and develop the Business Support function, defining responsibilities, governance structures, service standards, and performance expectations.
• Manage and develop a team of business support professionals, including an Assistant Vice President.
• Build a scalable operating model aligned with the strategic objectives of Broker-Dealer Operations.
• Identify opportunities to centralize activities, eliminate inefficiencies, and improve service delivery.
• Establish a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Develop and oversee management dashboards, KPIs, KRIs, and operational performance reporting.
• Coordinate governance forums, leadership reviews, and management reporting processes.
• Establish centralized tracking of operational issues, action items, remediation commitments, and strategic deliverables.
• Prepare executive-level reporting and presentations to support decision-making.
• Escalate operational risks, performance concerns, and outstanding commitments in a timely manner.
• Partner with Risk, Compliance, Audit, and Operations leadership to strengthen the operational control environment.
• Coordinate the tracking and remediation of audit findings, regulatory observations, and control deficiencies.
• Support operational risk assessments, control documentation, and procedure governance.
• Promote consistent execution of policies, procedures, and management controls; identify operational vulnerabilities and recommend sustainable enhancements.
• Support strategic initiatives related to broker-dealer growth, technology modernization, and expanded clearing capabilities.
• Coordinate operational readiness, implementation activities, and organizational change with functional leaders and project teams.
• Drive process standardization, automation, and workflow improvements across the organization.
• Support integration of new business activities, products, and operating processes.
• Establish sustainable documentation, cross-training, and knowledge-management practices.
• Oversee workforce planning, resource reporting, departmental administration, and organizational governance activities.
• Coordinate expense monitoring, budget support, and vendor-related operational activities with Finance and Vendor Management.
• Develop efficient processes for business requests, management information, and internal service coordination.
• Support capacity planning, organizational effectiveness, and resource optimization.
• Build relationships across Front Office, Operations, Technology, Finance, Risk, Compliance, and other business partners.
• Serve as a trusted partner to the Head of Broker-Dealer Operations and the broader leadership team.
• Lead, coach, and develop employees, establishing performance standards and professional development opportunities.
• Demonstrate ownership and sound judgment, and influence outcomes across multiple functional areas.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and an employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior