Vice President - Head of Business Support - Operations

U.S. Bank • Saint Paul, MN

11d • $126,820 - $149,200 • Hybrid

About The Position

U.S. Bank is seeking an experienced, results-driven Vice President to lead and develop a centralized Business Support function within Broker-Dealer Operations. The role will shape the operating model for a growing broker-dealer organization by establishing a scalable, efficient, and well-controlled support function that strengthens operational governance and management oversight while enabling business growth and transformation.

Reporting to the Head of Broker-Dealer Operations, the position leads a team responsible for operational governance, management reporting, business administration, issue management coordination, process improvement, and strategic execution support. The successful candidate will build teams, establish accountability, and drive operational improvements while partnering with leaders and stakeholders across the organization.

The role is based in Charlotte or Saint Paul and requires working from a U.S. Bank location three or more days per week. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. local time.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field, or equivalent relevant experience.
• At least 8 years of experience in financial services, broker-dealer operations, capital markets operations, business management, or operational governance.

Nice To Haves

• At least 3 years of people management or demonstrated leadership experience.
• At least 10 years of experience within a broker-dealer, investment bank, or capital markets organization.
• Strong understanding of securities operations, trade lifecycle processes, clearing and settlement, and related operational support functions.
• Experience overseeing operational processes, management reporting, governance, and risk- or control-related activities.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and deliver results in a complex, fast-paced environment.
• Experience building or transforming business support, business management, or operational governance teams.
• Proven ability to lead teams, establish performance expectations, and develop talent.
• Experience supporting regulatory examinations, internal audits, operational risk assessments, and remediation programs.
• Experience with business transformation, operating model redesign, technology modernization, or organizational integration.
• Advanced proficiency in Excel and PowerPoint; familiarity with Power BI, Tableau, ServiceNow, or comparable reporting and workflow tools.
• Strong executive communication skills and ability to engage effectively with senior stakeholders.
• Demonstrated success driving process improvements, operational efficiencies, and control enhancements.
• FINRA registrations or relevant industry certifications, as applicable.

Responsibilities

• Lead and develop the Business Support function, defining responsibilities, governance structures, service standards, and performance expectations.
• Manage and develop a team of business support professionals, including an Assistant Vice President.
• Build a scalable operating model aligned with the strategic objectives of Broker-Dealer Operations.
• Identify opportunities to centralize activities, eliminate inefficiencies, and improve service delivery.
• Establish a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Develop and oversee management dashboards, KPIs, KRIs, and operational performance reporting.
• Coordinate governance forums, leadership reviews, and management reporting processes.
• Establish centralized tracking of operational issues, action items, remediation commitments, and strategic deliverables.
• Prepare executive-level reports and presentations to support informed decision-making.
• Ensure timely escalation of operational risks, performance concerns, and outstanding commitments.
• Partner with Risk, Compliance, Audit, and Operations leadership to strengthen operational controls.
• Coordinate tracking and remediation of audit findings, regulatory observations, and control deficiencies.
• Support operational risk assessments, control documentation, and procedure governance.
• Promote consistent execution of established policies, procedures, and management controls.
• Identify operational vulnerabilities and recommend sustainable process and control enhancements.
• Support strategic initiatives related to broker-dealer growth, technology modernization, and expanded clearing capabilities.
• Partner with functional leaders and project teams to coordinate operational readiness, implementation activities, and organizational change.
• Drive process standardization, automation, and workflow improvements across the organization.
• Support integration of new business activities, products, and operating processes.
• Establish sustainable documentation, cross-training, and knowledge-management practices.
• Oversee workforce planning, resource reporting, departmental administration, and organizational governance activities.
• Coordinate expense monitoring, budget support, and vendor-related operational activities with Finance and Vendor Management.
• Develop efficient processes for business requests, management information, and internal service coordination.
• Support capacity planning, organizational effectiveness, and resource optimization.
• Build strong working relationships across Front Office, Operations, Technology, Finance, Risk, Compliance, and other business partners.
• Serve as a trusted partner to the Head of Broker-Dealer Operations and the broader leadership team.
• Lead, coach, and develop employees, setting clear performance standards and professional development opportunities.
• Demonstrate ownership and sound judgment, and influence outcomes across multiple functional areas.

Benefits

• Healthcare coverage, including medical, dental, and vision
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation of two to five weeks, depending on salary grade and tenure
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Senior