Vice President - Head of Business Support - Operations

U.S. Bank • Charlotte, NC

10d • Hybrid

About The Position

U.S. Bank is seeking an experienced, results-driven Vice President, Head of Business Support, to lead and develop a centralized Business Support function within Broker-Dealer Operations. This leadership role will help shape the operating model of a growing broker-dealer organization by establishing a scalable, efficient, and well-controlled support function that strengthens operational governance and management oversight while enabling business growth and transformation. The position reports to the Head of Broker-Dealer Operations and leads a team responsible for operational governance, management reporting, business administration, issue-management coordination, process improvement, and strategic execution support.

The role is based in Charlotte or Saint Paul and requires working from a U.S. Bank location three or more days per week. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. local time. The pay range is $126,820 to $149,200. U.S. Bank offers a comprehensive benefits package, subject to eligibility requirements.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field, or equivalent relevant experience.
• At least 8 years of experience in financial services, broker-dealer operations, capital markets operations, business management, or operational governance.
• Strong understanding of securities operations, trade lifecycle processes, clearing and settlement, and related operational support functions.
• Experience overseeing operational processes, management reporting, governance, and risk- or control-related activities.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and deliver results in a complex, fast-paced environment.
• Ability to lead teams, establish performance expectations, and develop talent.
• Experience supporting regulatory examinations, internal audits, operational risk assessments, and remediation programs.
• Strong executive communication skills and ability to engage effectively with senior stakeholders.
• Ability to drive process improvements, operational efficiencies, and control enhancements.
• Advanced proficiency in Excel and PowerPoint.
• Ability to work from a U.S. Bank location three or more days per week.
• Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

• At least 3 years of people management or demonstrated leadership experience.
• At least 10 years of experience within a broker-dealer, investment bank, or capital markets organization.
• Experience building or transforming business support, business management, or operational governance teams.
• Experience with business transformation, operating model redesign, technology modernization, or organizational integration.
• Familiarity with Power BI, Tableau, ServiceNow, or comparable reporting and workflow tools.
• FINRA registrations or relevant industry certifications, as applicable.

Responsibilities

• Lead and develop the Business Support function, setting responsibilities, governance structures, service standards, and performance expectations.
• Manage and develop a team of business support professionals, including an Assistant Vice President.
• Build a scalable operating model aligned with the strategic objectives of Broker-Dealer Operations.
• Identify opportunities to centralize activities, reduce inefficiencies, and improve service delivery.
• Establish a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Develop and oversee management dashboards, KPIs, KRIs, and operational performance reporting.
• Coordinate governance forums, leadership reviews, and management reporting processes.
• Establish centralized tracking for operational issues, action items, remediation commitments, and strategic deliverables.
• Prepare executive-level reports and presentations to support decision-making.
• Escalate operational risks, performance concerns, and outstanding commitments in a timely manner.
• Partner with Risk, Compliance, Audit, and Operations leaders to strengthen operational controls.
• Coordinate tracking and remediation of audit findings, regulatory observations, and control deficiencies.
• Support operational risk assessments, control documentation, and procedure governance.
• Promote consistent execution of policies, procedures, and management controls.
• Identify operational vulnerabilities and recommend sustainable process and control improvements.
• Support strategic initiatives related to broker-dealer growth, technology modernization, and expanded clearing capabilities.
• Coordinate operational readiness, implementation activities, and organizational change with functional leaders and project teams.
• Drive process standardization, automation, and workflow improvements.
• Support integration of new business activities, products, and operating processes.
• Establish sustainable documentation, cross-training, and knowledge-management practices.
• Oversee workforce planning, resource reporting, departmental administration, and organizational governance activities.
• Coordinate expense monitoring, budget support, and vendor-related operational activities with Finance and Vendor Management.
• Develop efficient processes for business requests, management information, and internal service coordination.
• Support capacity planning, organizational effectiveness, and resource optimization.
• Build working relationships across Front Office, Operations, Technology, Finance, Risk, Compliance, and other business partners.
• Serve as a trusted partner to the Head of Broker-Dealer Operations and the broader leadership team.
• Lead, coach, and develop employees, establishing performance standards and professional development opportunities.
• Exercise ownership and sound judgment and influence outcomes across multiple functional areas.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, ranging from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase and 401(k) contribution and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior