Vice President, Global Professional Services & Customer Onboarding, AECO

Trimble Inc. • Atlanta, GA

20d

About The Position

Trimble is seeking an executive leader to oversee global professional services and customer onboarding for its AECO business. The role has full P&L ownership and is responsible for scaling a global onboarding organization and partner ecosystem to accelerate time-to-value for enterprise architecture, engineering, and construction customers worldwide. The leader will make implementations a strategic and profitable revenue stream, shape service delivery standards, and influence product evolution to support customer adoption and retention.

The position leads global service delivery, partner implementation, customer onboarding and enablement, professional services commercial strategy, and operational performance. It also builds and develops a global organization of implementation consultants, solution architects, project managers, and trainers; sponsors critical client engagements; and collaborates with Sales, Customer Success, Product, and Engineering. The role is located in Atlanta, Georgia, or Westminster, Colorado, and requires 30% domestic and international travel with a valid passport.

Requirements

• At least 10 years of progressive leadership experience in professional services, management consulting, or enterprise implementation within technology or B2B SaaS.
• At least 7 years in an executive global leadership role (VP/SVP) managing a large-scale delivery P&L.
• Track record leading global professional services in enterprise-scale environments.
• Strong financial acumen across ARR/MRR dynamics, budgeting, and margin optimization.
• Extensive experience designing, building, and governing a global partner ecosystem for external implementation and service delivery.
• Deep understanding of SaaS architecture, professional services automation tools, and structured delivery methodologies such as Agile, PMP, or ITIL.
• Bachelor's degree in business, technology, engineering, or a related field.
• Executive-level communication and stakeholder engagement skills.
• Willingness to travel 30% domestically and internationally; valid passport required.

Nice To Haves

• MBA or equivalent advanced business degree.
• Domain expertise or leadership background in architecture, engineering, construction, and operations (AECO) or industrial software.

Responsibilities

• Own global professional services P&L, including revenue, cost of goods sold, and gross margin targets.
• Build and govern a scalable global partner implementation ecosystem, including certification benchmarks, capacity plans, and joint delivery standards.
• Lead a customer-centric onboarding and enablement vision to accelerate time-to-value and product adoption.
• Establish and govern standardized, scalable service delivery methodologies for internal teams and certified partners.
• Design, price, and package consulting, solution architecture, and migration offerings.
• Optimize project margins, resource utilization, capacity forecasting, and operational efficiency.
• Recruit, develop, and scale a global organization of implementation consultants, solution architects, project managers, and trainers.
• Serve as executive sponsor for mission-critical client engagements, work with C-level stakeholders, and resolve high-level delivery escalations.
• Partner with Sales leadership to scope, price, and position profitable, achievable statements of work during enterprise sales cycles.
• Partner with Customer Success to ensure smooth post-implementation handoffs.
• Provide data-driven insights to Product and Engineering to automate onboarding and improve product quality.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Time off plans
• Retirement plans
• Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
• Paid parental leave
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Executive