Vice President, Global Professional Services & Customer Onboarding, AECO
About The Position
Trimble is seeking an executive leader to direct global professional services and customer onboarding for its AECO business. The role has full P&L ownership of global professional services and is responsible for scaling customer onboarding and the partner ecosystem to accelerate time-to-value for enterprise architecture, engineering, and construction customers worldwide. The position will establish global service delivery standards and shape the customer journey, with the aim of making implementations a strategic, profitable revenue stream and supporting customer adoption and retention. The Vice President will lead commercial strategy, service delivery operations, partner governance, and organizational growth. The role works closely with sales, Customer Success, Product, and Engineering, and serves as an executive sponsor for critical customer engagements. The position is based in Atlanta, Georgia, or Westminster, Colorado, and requires 30% domestic and international travel; a valid passport is required. Trimble describes itself as an industrial technology company connecting digital and physical worlds with solutions for industries including construction, geospatial, government, and transportation. Its stated mission is to transform the way the world works, with a focus on productivity, quality, safety, and sustainability.
Requirements
- At least 10 years of progressive leadership experience in professional services, management consulting, or enterprise implementation within technology or B2B SaaS.
- At least 7 years in an executive global leadership role (VP/SVP) managing a large-scale delivery P&L.
- Demonstrated success leading global professional services in enterprise-scale environments.
- Strong financial acumen, including ARR/MRR dynamics, budgeting, and margin optimization.
- Extensive experience designing, building, and governing a global partner ecosystem for external implementation and service delivery.
- Deep understanding of SaaS architecture, professional services automation tools, and structured delivery methodologies such as Agile, PMP, or ITIL.
- Bachelor's degree in business, technology, engineering, or a related field.
- Executive-level communication and stakeholder engagement skills.
- Ability to travel 30% domestically and internationally; a valid passport is required.
Nice To Haves
- MBA or equivalent advanced business degree.
- Domain expertise or leadership experience in architecture, engineering, construction, and operations (AECO) or industrial software.
Responsibilities
- Own global professional services P&L, including revenue, cost of goods sold, and gross margin targets.
- Build and govern a scalable global partner implementation ecosystem, including certification benchmarks, capacity plans, and joint delivery standards.
- Set a customer-centric onboarding and enablement vision to accelerate time-to-value and product adoption.
- Establish and govern standardized, scalable service delivery methods for internal teams and certified partners.
- Design, price, and package professional services offerings, including consulting, solution architecture, and migration services.
- Optimize project margins, resource utilization, capacity forecasting, and operational efficiency across the global organization.
- Recruit, develop, and scale a global team of implementation consultants, solution architects, project managers, and trainers.
- Act as executive sponsor for critical client engagements, partnering with C-level stakeholders and resolving escalations.
- Collaborate with sales leadership to scope, price, and position profitable, achievable statements of work during enterprise sales cycles.
- Partner with Customer Success to ensure seamless post-implementation handoffs.
- Provide data-driven insights to Product and Engineering to automate onboarding and improve product quality.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
- Paid parental leave
- Employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Executive
