Vice President - Global Fund Services Operations Service Delivery

JPMorganChase•Boston, MA

12d

About The Position

As a Fund Service Vice President at JPMorganChase, you will lead fund servicing operations and help deliver solutions while supporting service quality and career development. The role calls for deep knowledge of fund accounting and administration, team leadership, and operational and financial management. You will partner with technology, operations, and product teams to oversee client service delivery, with a focus on oversight, reporting, and issue resolution. You will provide status updates and KPIs to senior management to support escalation and prioritization of client issues, build relationships across the fund services organization, and contribute to strategic planning, stakeholder management, and conflict resolution.

Requirements

At least 7 years of experience in fund accounting and administration, with a focus on maintaining accurate securities records.
Demonstrated ability to manage a diverse team, foster a positive work environment, and drive team performance.
Advanced proficiency in process automation, with a history of implementing initiatives to enhance operational efficiency.
Strong experience in strategic planning and stakeholder management, including establishing productive working relationships and driving mutually beneficial outcomes.
Exceptional leadership and staff development skills, with prior team management experience.

Nice To Haves

Presentation skills to communicate fund performance and insights to stakeholders.
Ability to apply influence to drive strategic initiatives and foster collaboration across teams.
Skill in managing change initiatives to adapt to market conditions and technological advancements.
Data and technology literacy to analyze fund data and implement technology-driven solutions.
Knowledge of market products to align fund services with industry standards and client needs.
Experience overseeing project management activities to support timely and successful delivery of fund servicing projects.

Responsibilities

Oversee the maintenance of accurate accounting and securities records for administered funds and ensure controls are followed for each fund accounting process.
Lead resolution of complex issues involving accounting or securities transactions that breach system validation tolerances.
Drive continuous improvement initiatives to improve the efficiency, scale, and resilience of the operating platform, including through process automation.
Establish and maintain productive relationships with stakeholders, cross-functional teams, and clients.
Implement strategic plans and administer projects, programs, or systems to achieve short- to midterm objectives.
Coach and mentor team members and foster a culture of learning and growth.
Oversee client service delivery in partnership with technology, operations, and product teams, focusing on oversight, reporting, and issue resolution.
Communicate status updates and provide KPIs to senior management to support escalation and prioritization of client issues.
Build and maintain a network of partners within the fund services organization to promote client focus and service quality.
Engage in strategic planning, stakeholder management, and conflict resolution.