Vice President - Global Fund Services Operations Service Delivery

JPMorgan Chase & Co. • Boston, MA

12d • $118,750 - $185,000

About The Position

As a Fund Servicing Manager III at JPMorganChase, you will lead fund servicing operations, applying deep knowledge of fund accounting and administration to deliver high-quality client service. You will manage a diverse team, interpret customer needs, identify trends, and make impactful operational and financial management decisions. In partnership with technology, operations, and product teams, you will oversee client service delivery, including oversight, reporting, and issue resolution. You will provide status updates and KPIs to senior management to support escalation and prioritization of client issues. The role also involves building relationships across the fund services organization to promote client focus and service quality, and contributing to strategic planning, stakeholder management, and conflict resolution.

Requirements

• At least 7 years of experience in fund accounting and administration, with a focus on maintaining accurate securities records.
• Demonstrated ability to manage a diverse team and foster a positive work environment and strong team performance.
• Advanced proficiency in process automation, with experience implementing initiatives to improve operational efficiency.
• Strong experience in strategic planning and stakeholder management, including establishing productive working relationships.
• Exceptional leadership and staff development skills, with prior team management experience.

Nice To Haves

• Presentation skills to communicate fund performance and insights to stakeholders.
• Ability to influence strategic initiatives and foster collaboration across teams.
• Experience managing change initiatives in response to market conditions and technological advancements.
• Data and technology literacy for analyzing fund data and implementing technology-driven solutions.
• Knowledge of market products and their relationship to industry standards and client needs.
• Experience overseeing project management activities to ensure timely and successful delivery of fund servicing projects.

Responsibilities

• Oversee maintenance of accurate accounting and securities records for administered funds and ensure controls are followed for each fund accounting process.
• Lead resolution of complex issues involving accounting or securities transactions that breach system validation tolerances.
• Drive continuous improvement initiatives to enhance the efficiency, scale, and resilience of the operating platform, including process automation.
• Build and maintain productive relationships with stakeholders, cross-functional teams, and clients to achieve mutually beneficial outcomes.
• Implement strategic plans and administer projects, programs, or systems to achieve short- to midterm objectives.
• Coach and mentor team members and support their professional development.
• Oversee client service delivery in partnership with technology, operations, and product teams, including oversight, reporting, and issue resolution.
• Communicate status updates and KPIs to senior management to support escalation and prioritization of client issues.
• Build and maintain a network of partners within the fund services organization to promote client focus and service quality.
• Engage in strategic planning, stakeholder management, and conflict resolution.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed