Vice President, Fraud & Global Security Strategy

Navy Federal•Pensacola, FL

4d•Hybrid

About The Position

The Vice President, Fraud & Global Security Strategy leads, coordinates, and aligns the Security Division’s strategy with enterprise efforts. The role delivers forward-looking, holistic analyses of fraud and scam impacts on members and financial performance; develops strategic division roadmaps to support operational excellence and enterprise collaboration; and builds data-driven insight into the drivers of Fraud and Global Security’s business performance. The position also provides thought leadership on technologies that can advance the division’s analytical and operational capabilities. This position reports directly to the SVP Security. The Vice President leads the division’s strategy development and integration, financial planning, training, and business analytics functions, and serves as a trusted advisor to the SVP Security Division and executive and departmental leadership. The role develops and executes strategic plans, coordinates enterprise objectives, oversees member and employee experience efforts, and leads analytics, finance, and training functions for the Security Division. It also has supervisory and managerial responsibilities, including setting direction, selecting key personnel, developing talent and succession plans, and collaborating on corporate initiatives.

Requirements

Significant experience leading, planning, organizing, directing, and controlling a corporate-level business operation, preferably at a large financial services organization.
Significant experience leading, shaping, and developing innovative solutions while managing business risks.
Significant experience demonstrating thought leadership, initiative, decision-making, and creativity in solving business problems.
Knowledge of financial crime detection or prevention strategies, security systems, and related technologies or applications.
Advanced skill in building strategic and execution-focused plans and alliances with partner leadership.
Ability to communicate productively with stakeholders, team members, and leaders.
Advanced skill influencing and guiding strategic thinking.
Previous project leadership and execution, including initiatives involving technology, processes, cross-functional teams, and external partner team members.
Strong verbal, written, and interpersonal communication skills.
Strong problem-solving and negotiation skills.
Master’s degree in Business Administration (MBA), Finance, or a related field, or an equivalent combination of education, training, and experience.

Nice To Haves

Advanced knowledge of Navy Federal’s functions, philosophy, operations, and organizational objectives.

Responsibilities

Lead and manage the division’s strategy development and integration, financial planning, training, and business analytics functions.
Provide leadership and direction for the strategy division and advise the SVP Security Division and executive and departmental leadership.
Build, track, and refine division Objectives and Key Results (OKRs), and coordinate measurement of shared OKRs with executive leadership across the enterprise.
Create and execute a future-focused strategic plan to better prepare and protect members and employees, in coordination with executive leadership in the Member Strategy Office, ETS, and Channel departments.
Lead Security’s integration efforts with the Member Strategy Office and drive horizontal strategies within Security that support MSO’s key segment strategies.
Drive transformative changes using technology, innovation, and data to advance the division’s ability to serve members and employees.
Oversee Security member and employee experience efforts by examining journeys across products and services to identify opportunities to streamline processes, create efficiencies, and provide a consistent experience.
Develop and lead Security’s business analytics and insights group, partnering with Fraud Analytics to use data to inform senior executive leadership about business performance across product and demographic lenses.
Use insights to develop process and technology innovation with business partners and improve financial performance, member service, and business decisions.
Establish key performance metrics that create a holistic view and single point of truth for Security’s operational and financial performance, and use data-driven analysis to help achieve strategic goals.
Lead the Security Division business unit finance department, including financial planning and analysis for the Annual Financial Plan, quarterly forecasts, and workforce management; partner with Finance to improve understanding and alignment.
Oversee training programs for all fraud and global security staff.
Establish credibility throughout Navy Federal and with executive peers as a spokesperson for the area of responsibility and a developer of solutions to business challenges.
Set direction so goals and objectives align with corporate, division, and regional strategy.
Select management and other key personnel, and oversee talent development and succession planning.
Collaborate with executive colleagues to develop and execute corporate initiatives and strategy.
Oversee preparation and execution of the organization’s Annual Financial Plan and budget.
Manage merit pay in accordance with specified objectives and guidelines.
Perform other duties as assigned.