Vice President, Fraud & Global Security Strategy

Navy Federal Credit Union•Vienna, VA

4d•Hybrid

About The Position

The Vice President, Fraud & Global Security Strategy leads, coordinates, and aligns Security Division strategy with enterprise efforts. The role delivers forward-looking, holistic analyses of fraud and scam impacts on members and financials, develops strategic roadmaps to enable operational excellence and enterprise collaboration, and builds data-driven insights into Fraud and Global Security business performance. It also provides thought leadership on technologies that can advance the division’s analytical and operational capabilities. The position reports directly to the SVP Security. The role leads the division’s strategy development and integration, financial planning, training, and business analytics functions. It works with executive leadership and partners across the Member Strategy Office, ETS, Channel departments, Finance, and Fraud Analytics to develop strategic plans, improve member and employee experiences, support operational and financial performance, and advance technology and process innovation. It also has supervisory and managerial responsibilities, including direction-setting, talent development, succession planning, budgeting, and merit pay management.

Requirements

Significant experience leading, planning, organizing, directing, and controlling a corporate-level business operation, preferably in a large financial services organization.
Significant experience leading, shaping, and developing innovative solutions while managing business risks.
Significant experience demonstrating thought leadership, initiative, decision-making, and creativity in solving business problems.
Knowledge of financial crime detection or prevention strategies, security systems, and related technologies or applications.
Advanced skill in building strategic and execution-focused plans and alliances with partner leadership.
Ability to communicate productively with stakeholders, team members, and leaders.
Advanced skill in influencing and guiding strategic thinking.
Previous project leadership and execution, including initiatives involving technology, processes, cross-functional teams, and external partner team members.
Strong verbal, written, and interpersonal communication skills.
Strong problem-solving and negotiation skills.
Master’s degree in Business Administration (MBA), Finance, or a related field, or an equivalent combination of education, training, and experience.

Nice To Haves

Advanced knowledge of Navy Federal’s functions, philosophy, operations, and organizational objectives.

Responsibilities

Lead and manage the division’s strategy development and integration, financial planning, training, and business analytics functions.
Provide leadership and direction for the strategy division and serve as a trusted advisor to the SVP Security Division and executive and departmental leadership.
Build, track, and refine division Objectives and Key Results (OKRs), and coordinate measurement of shared OKRs with executive leadership across the enterprise.
Create and execute a future-focused strategic plan to better prepare and protect members and employees, coordinating with executive leadership in the Member Strategy Office, ETS, and Channel departments.
Lead Security’s integration efforts with the Member Strategy Office and drive horizontal Security strategies that support its key segment strategies.
Drive transformative changes that use technology, innovation, and data to advance the division’s ability to serve members and employees.
Oversee Security member and employee experience efforts by examining journeys across products and services to identify opportunities to streamline processes, create efficiencies, and provide a consistent experience.
Develop and lead Security’s business analytics and insights group, partnering with Fraud Analytics to use data to improve executive understanding of business performance across product and demographic lenses.
Use insights to develop process and technology innovation with business partners and improve financial performance, member service, and business decisions.
Establish key performance metrics that provide a holistic view and single source of truth for Security’s operational and financial performance, and use data-driven analysis to support strategic goals.
Lead the Security Division business unit finance department, including financial planning and analysis, the Annual Financial Plan, quarterly forecasts, and workforce management; partner with the Finance organization to improve understanding and alignment.
Oversee training programs for fraud and global security staff.
Build credibility across Navy Federal and with executive peers as a spokesperson for the area and developer of solutions to business challenges.
Set direction to ensure goals and objectives align with corporate, division, and regional strategy.
Select management and other key personnel; oversee talent development and succession planning.
Collaborate with executive colleagues to develop and execute corporate initiatives and strategy.
Oversee preparation and execution of the organization’s Annual Financial Plan and budget.
Manage merit pay in accordance with specified objectives and guidelines.
Perform other duties as assigned.