Dignity Health Sports Park, Vice President, Event Services

AEG Worldwide•Carson, CA

19h•Onsite

About The Position

The Vice President, Event Services is a senior executive responsible for the strategic planning, operational leadership, and continuous improvement of all event and guest-facing functions at Dignity Health Sports Park (DHSP), overseeing Event Services, Security, Guest Services, Box Office, Concessions, and First Aid to ensure every event is delivered safely, efficiently, and in alignment with DHSP and LA Galaxy's guest experience standards. This role drives operational consistency and executional excellence across a diverse event portfolio, including sports programming, concerts, festivals, private events, and community initiatives, while serving as a key partner in booking strategy and annual calendar planning to optimize campus utilization and deliver a balanced, revenue-generating mix of programming.

Requirements

BA/BS Degree (4-year) (Advanced Degree Preferred) : In Facilities Management, Sports Management, Hospitality or a related area
10+ years Progressive leadership experience in large-scale sports, entertainment, or mixed-use campus environments.
4-6 years Strong track record of executive-level leadership and team development in a fast-paced, high-profile environment.
Proven record of developing guest experience programs and delivering complex, high-impact events.
Proven financial and budget management skills with multimillion-dollar operations.
Exceptional communication, leadership presence, and ability to influence at all levels.
Extensive experience in event sales/booking/talent buying.
Demonstrated experience with oversight of union labor environments, including IATSE, with a clear understanding of collective bargaining agreements, work rules, staffing models, and cost implications.
Strategic thinker with a collaborative, enterprise-first mindset. Inspires trust and accountability across diverse teams and partners and a proven track record of leading high-performing teams ensuring efforts align with long-term organizational goals.
Exceptional written and verbal communication skills; able to influence and collaborate effectively with executives, partners, public agencies, and diverse internal teams.
Demonstrated leadership presence with the ability to inspire trust, accountability, and high performance across large, multi-disciplinary teams.
Strong analytical and data driven decision making skills; comfortable leveraging technology, systems, and performance metrics to improve operations.
Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), and adept at leveraging technology, data, and systems to improve operational efficiency and decision-making.
Commitment to delivering exceptional guest and fan experiences; able to work flexible hours (including evenings, weekends, and holidays) to meet venue demands.
Dedicated to fostering an inclusive, equitable, and collaborative workplace culture that reflects the mission and values of the Sports Park.

Nice To Haves

Advanced Degree Preferred

Responsibilities

Serve as the functional lead for all event activities across the Sports Park, setting the standard for professionalism, safety, and hospitality.
Partner with the General Manager and leadership peers to shape long term event strategy and calendar planning, aligning event programming, booking decisions, and venue operations with DHSP and LA Galaxy’s strategic plan, revenue growth objectives, and community impact goals.
Lead the planning and execution of all event operations, including Event Services, Security, Guest Services, Box Office, Concessions and First Aid.
Drive continuous improvement by leveraging data, technology, and industry best practices to enhance operational performance and guest experience.
Lead a diverse portfolio of events, including sports programming, concerts, festivals, and community events, ensuring alignment with strategic priorities and financial goals.
Direct event management teams to ensure all programs, events, and activations are delivered at the highest standards, on schedule, on budget, and reflective of DHSP and LA Galaxy’s brand and values.
Oversee security, crowd management, and emergency response coordination, serving as the primary liaison with law enforcement, fire, and EMS agencies to ensure public safety and event preparedness.
Ensure the Park’s mobility systems support accessibility and guest experience goals, integrating ADA considerations throughout the guest journey.
Establish and maintain strong working relationships with tenants, vendors, community partners, city personnel, and the general public.
Develop and manage annual budgets for event and venue operations, including labor, facility rental, event related expenses.
Provide financial oversight of department budgets and event specific cost analyses, ensuring fiscal responsibility and alignment with organizational objectives.
Support multiyear forecasting and strategic resource planning to ensure sustainable growth and operational readiness.
Partner with booking and sales teams to optimize the event calendar.
Evaluate ticketed, non-ticketed and private events.
Collaborate with marketing on event positioning, promotion, and guest experience strategy.
Provide operational input on feasibility and planning.
Identify opportunities to increase utilization across all campus assets.
Lead, develop, and inspire a high-performing team across Event Services, Guest Experience, and Venue Management, fostering accountability and operational excellence.
Implement and support company initiatives related to training and development, quality assurance, and community contributions.
Foster a culture grounded in collaboration, innovation, and pride in the Sports Park’s mission.
Mentor leaders to strengthen capability, build succession pipelines, and support long-term departmental growth.