Vice President, Field Services

Steel Partners•St. Louis, MO

17h•Onsite

About The Position

The Vice President (VP) is responsible for the overall leadership, strategy, financial performance, and balance sheet health of the Services business. This role owns full P&L and working capital accountability and leads all aspects of service business development, field operations, training & technical support, spare parts distribution, customer experience, safety, and workforce development. This will be onsite position in the St. Louis, MO office.

Requirements

10+ years of leadership experience in field services, aftermarket services, or equipment service organizations
Demonstrated P&L and working capital ownership
Proven ownership of a $60M+ P&L. Prior General Manager or senior Business Development leadership experience
Experience negotiating and writing enterprise service contracts and purchasing agreements. Track record expanding business beyond inherited territory
Experience managing multi-location service operations and parts distribution
Strong understanding of service and inventory KPIs, including AR, AP, DSO, inventory turns, and cash conversion cycle
Strategic business development design and implementation experience
Experience directly engaging company ownership
Saint Louis, MO based residence

Nice To Haves

Experience in foodservice equipment, industrial equipment, or OEM service environments
Background in private equity–backed or capital-disciplined growth organizations
Experience integrating service operations with parts warehousing and logistics
Bi-Lingual English and Spanish speaking

Responsibilities

Set and execute the strategic vision for the Services business in alignment with corporate objectives
Drive profitable growth through service contracts, preventative maintenance programs, aftermarket parts attachment, and new service offerings. May include organic and inorganic opportunities
Lead expansion initiatives across geographies, capabilities, and service models
Build scalable operating models that balance growth, margin, and capital efficiency
Own full P&L responsibility, including revenue growth, margin expansion, cost control and productivity improvements
Maintain direct accountability for balance sheet performance, with emphasis on working capital efficiency
Establish and manage annual budgets, forecasts, and cash flow plans
Drive disciplined management of Accounts Receivable (AR), including: DSO targets, Billing accuracy, cycle times, and collections effectiveness
Optimize Accounts Payable (AP) performance, balancing supplier terms, cash flow, and strategic vendor relationships
Own inventory performance for spare parts warehouses and field service van stock, including: Inventory turns, Obsolescence and excess inventory reduction, Service-level tradeoffs between fill rates and capital efficiency
Partner closely with central Finance and Supply Chain operations to improve cash conversion cycle and return on invested capital
Lead all service operations, including field service technicians, dispatch, technical support, and spare parts warehouses
Ensure consistent, high-quality service delivery while controlling labor, parts, and logistics costs
Drive continuous improvement in: First-time fix rates, Technician productivity and utilization, Parts availability and fulfillment accuracy
Help design, implement and optimize service management, ERP, and inventory systems
Champion a customer-first culture focused on availability, responsiveness, and professionalism
Lead the service organization post-sale with responsibility for performance impact, retention, and growth. Ensure service is a core value driver for the business
Strengthen relationships with key customers, OEM partners, and strategic accounts
Add national and regional accounts to the business
Evaluate develop and execute expansion into Mexico and other priority markets
Expand the business beyond inherited territories and develop new enterprise relationships
Monitor and improve customer satisfaction, NPS, contract renewal, and retention metrics
Build and develop a high-performing leadership team across field operations, selling, and parts distribution
Create a culture that embodies our core values of Teamwork, Respect, Integrity, and Commitment
Foster a culture of accountability, safety, continuous improvement, and financial discipline
Ensure compliance with safety, regulatory, and quality standards
Promote a strong safety-first mindset across field and warehouse operations. Track recordables and corrective actions across the organization
Manage operational and financial risk through disciplined processes and controls