Vice President, Enterprise Program Management Office (EPMO)

Hagerty

8d•Remote

About The Position

The Vice President of Enterprise Program Management Office (EPMO) is a senior executive accountable for governance, financial integrity, and delivery discipline for Hagerty’s APEX program, a multi-horizon Duck Creek implementation transforming its insurance business. For the next 18–24 months, the role leads APEX program governance and owns the EPMO function, including financial reporting and budget management, vendor contract oversight, risk and issue management, status reporting, and change control. The VP serves as Hagerty’s primary counterpart to Accenture, overseeing a two-in-the-box delivery model and transitioning EPMO capabilities from Accenture to a permanently Hagerty-owned function. The VP will also design and implement Hagerty’s Enterprise Center of Excellence (CoE) for Program and Project Management in collaboration with Accenture. The CoE will establish enterprise-wide standards, frameworks, and practices for delivering complex programs. APEX will serve as the proving ground and first beneficiary of this capability. The role is hands-on, requiring daily involvement in the program, partner accountability, escalation of critical issues to executive leadership, and development of enduring internal EPMO capability. The role and EPMO report to the Chief Financial Officer, with defined accountability to the APEX Executive Steering Committee, Executive Council, and Board of Directors. It partners closely with the VP of Insurance Transformation, the business owner of APEX, and the VP of Insurance Technology & Transformation, the IT owner of APEX. The position is open to U.S. remote work. Team members residing within 20 miles of Hagerty’s Traverse City headquarters follow a hybrid schedule, working from the office three days per week.

Requirements

Proven program or transformation management experience, including significant experience leading governance for large-scale, multi-workstream technology implementations.
Experience as the client-side lead on a major consulting engagement and ability to manage a large implementation partner and assess deliverable quality.
Proven experience building or establishing a PMO or Center of Excellence from the ground up.
Exceptional stakeholder management across complex executive environments, including presenting to a board and working with workstream leads.
Strong written, verbal, and presentation communication skills, with the ability to translate program complexity into accurate, audience-appropriate detail.
Analytical ability to interpret stability trends and milestone attainment data and translate findings into business risks.
Comfort with ambiguity and ability to create structure in a live, still-maturing program.
For roles subject to SOX requirements, responsibility for designing, executing, and documenting assigned internal controls and attesting to the completeness, accuracy, and compliance of financial reporting data where applicable.

Nice To Haves

Experience in insurance, financial services, or another regulated industry.
Familiarity with public company requirements, including Sarbanes-Oxley and key regulations, if applicable.
Experience with Azure DevOps, ServiceNow, and SharePoint is relevant to the role’s established program platforms.

Responsibilities

Own APEX program financial reporting, cost tracking, forecasting, variance reporting, business case refresh support, and executive budget review support.
Coordinate with Hagerty Finance on invoicing, accruals, and budget approvals.
Oversee APEX vendor contract compliance, with primary accountability for the Accenture EPMO engagement.
Manage change orders and contract amendments; maintain the contracts register and track statements of work deliverables.
Assess vendors and program partners against deliverable quality and timeline commitments, escalating contract risks as needed.
Transition EPMO capability from Accenture to Hagerty on a defined schedule, using documented knowledge-transfer checkpoints and written capability standards.
Own and consolidate the APEX RAID log, synthesizing inputs from Business and IT workstreams and escalating items to the appropriate governance tier.
Track cross-functional and vendor dependencies, facilitate risk reviews, and track issue resolution and closure.
Develop standardized reporting templates and cadences as part of the CoE.
Lead objective weekly, monthly, and milestone-based program status reporting, drawing on the program system of record and flow diagnostics so governance and technical reporting reconcile to shared data.
Identify areas of disagreement and misalignment among APEX participants.
Organize and facilitate APEX Steering Committee sessions, including agendas, pre-reads, decision logs, dashboards, and action tracking, in partnership with the VP of Insurance Transformation, who owns program substance and leads decisions.
Maintain the program schedule and track milestones against plan.
Provide program dashboards and presentations to the CFO, Portfolio Governance Committee, and Executive Council; support Board-level updates prepared with the VP of Insurance Transformation.
Establish and monitor benefits-realization metrics against the approved business case, reporting expected and realized operational, financial, customer, and technology outcomes.
Provide integrated oversight of program risks, dependencies, and organizational readiness.
Consolidate program KPIs defined by the business and technical figures of merit defined by IT, ensuring they are accurately represented in dashboards and executive materials.
Administer formal program-level scope, schedule, and budget change control, escalating changes that cross approved thresholds to the APEX Executive Steering Committee.
Establish executive decision-management processes, including decision logs, escalation thresholds, ownership, and resolution timelines.
Ensure approved changes receive appropriate stakeholder sign-off and are communicated to workstreams.
Coordinate Change Management, Internal Communications, and Team Readiness activity, facilitating and reporting on change in support of the VP of Insurance Transformation.
Lead the design and implementation of Hagerty’s enterprise CoE for Program and Project Management with Accenture, establishing standards, methodologies, and governance frameworks.
Translate CoE frameworks into practical tools, templates, and training for APEX workstreams and broader enterprise use.
Build enduring CoE processes and capabilities beyond the APEX program.
Establish and oversee governance standards for documenting program decisions, approvals, and evidence to support Risk, Internal Audit, SOX, regulatory, and external audit requirements.
Lead and develop the Hagerty EPMO team, including direct management of Manager-level program managers embedded in APEX workstreams.
Coordinate across APEX Business, IT, Finance, Risk, Internal Audit, and external vendor participants, aggregating the enterprise-level program view and providing visibility to stakeholders.
Use Azure DevOps, ServiceNow, and SharePoint as systems of record; secure required EPMO access, permissions, and reporting views, and build and maintain governance dashboards and reporting on top of those systems.